Ict Customer Support Officer

**Job Description (ICT Customer Support Officer)**

**Position Overview**:
In response to continuous expansion, we are seeking a proficient and versatile technical engineer to join our team in Sydney. As an ICT Customer Support Officer, you will play a pivotal role in providing support, education, and guidance for the deployment and maintenance of computer systems infrastructures and networks. Additionally, your responsibilities will include diagnosing and resolving technical issues, collaborating with our solution architects on diverse projects, and contributing to the growth and optimisation of our technical landscape.
- Multi-site SDWAN deployments carrying voice & data
- AWS | Azure and Private Cloud services in the IaaS and PaaS space
- Automation and data analytics
- Complex networks supporting critical physical infrastructure (CCTV, BMS, Access Control, Voice, Data)
- Highly resilient virtualisation infrastructure in our private cloud
- Cloud VoIP telephony
- Medium and large scale modern management projects, migrating organisations to utilise Microsoft 365 technologies and platforms.

**Key Responsibilities**:

- Design, construct, and maintain internal client networks and systems across the entire infrastructure stack, including Network, Server, Storage, and Virtualisation.
- Produce high-quality documentation post-project to ensure a seamless transition to Business-As-Usual (BAU) for the Service Desk team.

**Technologies**:
This role involves working with a range of technologies, and while expertise in multiple areas is preferred, proficiency in all is not mandatory. Some of the technologies are:

- Routing (OSPF/iBGP/eBGP)
- Virtualisation (VMWARE, Hyper-V)
- Core & Access Networks
- Remote Access (IPSEC, OpenVPN, WireGuard)
- Monitoring (SNMP, Netflow)
- Storage (NAS, SAN, SDS)
- WAN Services (NBN, Fibre, Fixed Wireless, 4G/5G)
- Security (Firewalls, IDS/IPS)
- Microsoft AD, Azure AD, Office 365, Intune/Endpoint Manager
- Public Cloud (AWS, Azure)
- Voice (SIP Trunks, Virtual PBX, Handsets, Softphones)
- Backup (Local, Cloud)
- Physical Security (CCTV, Access Control)
- Collaboration (Teams/Zoom Rooms)

**Highly Valued Products/Services Knowledge-Administration**:

- Applicants with expertise in the following areas will be highly valued:

- NinjaOne RMM Administrator and configuration
- Peplink Network InControl Administrator and Configuration
- Unifi Network Administrator and Configuration
- VMWare and Esxi Administration and configuration
- Nakivo Backup Administrator and configuration
- Synology NAS Administrator and Configuration
- MS Intune/Endpoint Manager Administrator and Configuration
- MS Entra ID Administration and Configuration
- MS Security and Compliance Administrator and Configuration
- MS SharePoint Administrator and configuration
- SQL Query knowledge
- BrightGauge Administrator and configuration

**Requirements**:

- Proven experience in designing, implementing, and supporting solutions across multiple technologies.
- Ability to identify complex problems, evaluate options, and select effective solutions.
- Experience in project management and service-oriented architecture.
- Meticulous attention to detail.
- Background in Managed Service Providers (MSPs) is preferred.
- Relevant certifications are desirable but not mandatory.
- Possession of a valid driver’s license and own car.

***
- Salary: $115,000.00 - $122,000.00 per year + super (salary bracket: depending on experience and capabilities)
- Schedule: 8 hour shift
- Supplemental pay types:

- Bonus
- Commission
- Performance bonus
- Ability to commute: Alexandria, NSW 2015: Reliably commute
- Expected Start Date: as soon as possible

We look forward to hearing from you

**Salary**: $115,000.00 - $122,000.00 per year

**Benefits**:

- Profit sharing
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Commission
- Performance bonus

Work Location: In person