Service Support Administrator

2 weeks ago

Osborne Park, Australia Equans Full time

Service Support Administrator

**Offer ID**:

- 71949

**Job**:

- Support Functions / Admin Support

**Contract type**:

- Permanent

**Schedule**:

- Full-Time

**Country**:

- Australia

**Are you an experienced Administration Assistant, with at least 2 years administration experience who can support our service team through your initiative-taking and efficient work practices?**

Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for a dynamic and experienced Administration Assistant to join our Mechanical and Fire Protection Services team at our Osborne Park, WA office.

While it is preferable that you have exposure to multi-service, facilities management and/or maintenance business, it is not required.

You will have strong communications skills, sound experience producing invoices, using Microsoft Excel along with the ability to learn and pick up other computer systems and programs.

**About Us**

**What You Will Be Doing**
- General administration duties such as:

- Invoicing
- Processing purchase orders
- Assist with technician scheduling
- Liaising with suppliers, contractors, customers, and technicians.
- Answering phones and providing exceptional customer service.
- Providing administrative support to the Operations Manager.
- Maintaining customer service documentation.
- Follow up on any outstanding work and invoices.
- Work within customer portals to manage workflow.

**What We Offer**

Role Specific
- Full time permanent position 38 hours.

Lifestyle & Wellbeing
- Life Insurance for employees with TAL Life Limited.
- Employee Assistance Program.
- Salary Packaging & Novated Leasing.
- Collaborative and inclusive work culture.

Employee Discounts
- Discounts on Private Health Insurance with Medibank.

Learning & Development and Recognition
- Online Learning with 'My Hub'.
- Strong and supportive leadership.
- Opportunities for continuous improvement.
- Recognition of Service Awards.
- Employee Referral Bonus.

Leave Options
- Purchased Leave.
- Additional Paid Parental Leave
- Study leave.
- Volunteer leave.

**What You Need**
- The ability to pick things up quickly.
- A confident and initiative-taking temperament.
- Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
- Openness to learn how to use multiple new computer systems/programs.
- Intermediate to advanced computer & MS Office skills.
- Experience with Pronto highly desirable
- Excellent written and verbal communication skills
- Ability to maintain high standards of customer service in a
- high-pressure environment
- Superior organisational skills and attention to detail
- Previous experience in a fast-paced administration role
- Self-motivation & a drive to achieve within set timeframes

**Next Steps**

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

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- Workplace : Osborne Park Australia

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