P&C Manager Supply Chain

**Who is Catch?**

Our vision is to be Australia’s most loved online destination for families. There's still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.

The People and Culture Manager - Supply Chain will play a critical role in providing strong HR leadership and direction across Fulfilment. The role will sit as part of the Fulfilment Leadership Team and drive the people strategy, engagement plans and deliverables for all sites (currently two sites in VIC and NSW).

The People and Culture Manager - Supply Chain will be accountable for building and growing the Fulfilment People and Culture Team and will have one direct report initially. They will be a trusted partner and coach to key stakeholders, and ensure the effective delivery of our P&C programs and initiatives, as well as measurably improving engagement scores, retention metrics, and ultimately creating an amazing place to work for our people.

This role will work closely with the GM People & Culture, and senior leaders to ensure all strategic initiatives are delivered in line with the overall strategic direction of the organisation, as well as delivered with high levels of operational excellence.

**What you’ll be doing**

What does a normal day in the life of a P&C Manager Supply Chain look like? Well, no 2 days are alike at Catch, but you could probably expect your day to include some of the following things:
**Strategy**
- Support a People & Culture strategy and roadmap that aligns business drivers with creating an amazing employee experience for our people.
- Proactively partner with fulfilment leaders to understand their business challenges and design innovative solutions that enable them to achieve their business outcomes.

**Leadership and Development**
- Develop and coach the P&C Advisor to deliver best in class HR practice and a consistent service.
- Lead the team to effectively facilitate the cyclical P&C activities (e.g., onboarding, goal setting, performance management, remuneration reviews, talent reviews, engagement surveys, development planning, offboarding) for the Fulfilment Centre’s, collaborating with leaders to educate, coach and deliver on all requirements.
- Create a work environment where people are motivated, inspired and engaged, bringing their best selves to work, promoting diversity, inclusion and health and well-being.
- Optimise and look for efficiencies in our processes, automating work where possible, always designing with the employee experience in mind.

**Business Partnering**
- Act as a trusted advisor to the Fulfilment Leadership team, supporting that General Manager to deliver their People & Culture strategy, as well as sit as part of their Leadership team to coach, and support leaders in motivating and driving employees within a culture of high performance.
- Develop strong relationships with Executives and Senior Leaders, as well as at all levels of the business.
- As the business grows, continue to assess and align the current operating model, organisational design and workforce planning as required to ensure that Fulfilment is operating effectively to support product distribution.
- Partners with Finance to manage people costs and maintain workforce plan for the function.
- Collaborate effectively with ensure that all change activities are carefully managed and executed with high levels of care and planning.

**Employee Relations**
- Lead and manage the end-to-end bargaining processes, as required
- Improve existing P&C practices, including reviewing and updating letter templates, ER processes for responding and dealing with employee concerns.
- Facilitate proactive compliance initiatives, to ensure continual improvement and risk management.
- Manage litigation as required, by appearing on the behalf of Catch at the Fair Work Commission or any other applicable tribunal.
- Coach and mentor the People and Culture team and build internal capability in employment relations, include partnering with P&C Business Partners on employee relations issues.

**The skills you'll have**
- Degree qualified in a relevant HR discipline
- Experience in warehouse/distribution/operational environments.
- Strong ER/IR experience, having worked with EBAs and Awards.
- Demonstrated ability to develop, lead and implement a range of strategies, programs, policies and operational practices to successfully accelerate the strategic objectives of the business.
- Highly commercial and data driven, someone who can make the complex simple and easily understood.
- Strong coaching style and highly consultative approach with ability to bring teams and people together to achieve great outcomes.
- Excellent written and verbal communication skills, and able to influence up to Executive level.
- Experience leading change effectively in fast paced environments.
- Ideally have experience in leading expansion, and transforming cu