Customer Delivery Manager

2 days ago

Truganina, Australia Coles Supply Chain Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Supply Chain makes life easier, safer and more sustainable across our network. Our team works with thousands of trusted businesses every day to bring together our suppliers, distribution centres and stores. By keeping these relationships strong and processes running smoothly, we’re able to maintain the availability and quality of our products for our customers.

In partnership with Ocado we are in the process of delivering a brand new state-of-the-art customer fulfilment centre in Melbourne. Harnessing the latest technology this site will offer a wider range to our customers and safter, cleaner environment for our staff. As this site ramps up we have an opportunity for an experienced Customer Delivery Manager to join the team

***
**About the role**:
You will be responsible for managing the operations of Customer Delivery Manager, collaborating with internal departments, state transport management and 3PL partners to ensure transport delivery for our new site. You will also:

- lead transport planning processes for the new site, collaborating with central management and onsite teams to deliver effective process
- manage 3PL relationship to ensure resource needs are met and ongoing service delivery
- manage the transport & customer delivery team within CFC operations, including greater than 750 drivers.
- be a champion for safety and process across the site with a focus on the transport delivery team
- identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department

***
**About you and your skills**:
We’re looking for an experienced transport manager who has had exposure to an automated DC, with a passion for developing processes. You will also:

- Tertiary qualification in a relevant discipline
- Strong people leadership capabilities with ability to influence & communicate with senior leaders across Coles within the site
- experience working within complex industrial relations frameworks
- ability to utilise key financial data & operational metrics to drive performance improvements & outcomes.
- experience creating new and better ways for the organisation to be successful
- developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

**Safer together**:
Job ID: 69890

Employment Type: Full time

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