Gaming Manager

2 weeks ago

Macquarie Park, Australia Momento Hospitality Full time

Momento Hospitality are seeking an experienced Gaming Manager to join the team at The Governor Hotel located in Macquarie Park.

Life’s worth celebrating, and it’s the people we share it with that matter. That’s what we believe at **Momento Hospitality**, and family values guide every move as we create bespoke experiences that pave way for lifelong memories. Momento is one of Australia’s leading hospitality groups and home to a community of innovative industry professionals, strategically aligned partners, corporate clients, and valued customers. Come and join our ever-growing portfolio of signature venues that stretch across Sydney.

The Governor is a fun filled multi-faceted venue that offer a range of food, sports bar, events, and entertainment in a luxury environment that is a favourite with our local community. Its design accommodates everything from casual drinks with friends, functions and events, cocktails at our rooftop bar, and the ultimate gaming experience in The Game Spot. For the ultimate culinary experience, ascent to Jinja - our opulent Cantonese dining space that sits on level 1. Come and explore The Governor, where every corner offers a new adventure and unforgettable memories await.

**About The Role**:
As the Gaming Manager at The Governor Hotel, you are responsible for but not limited to:

- Oversee the day-to-day operations of the gaming room.
- Manage and maintain gaming machines, ensuring they are operational and meet regulatory standards.
- Deliver exceptional customer service to patrons, addressing inquiries and resolving issues promptly.
- Foster a welcoming and friendly atmosphere for guests, enhancing their overall experience.
- Lead and develop a team to ensure an outstanding guest experience every time.
- Coordinate training for the team to ensure compliance and operational excellence.
- Implement and champion the Venue's Responsible Gambling Code.

**About You**:
As a driven, passionate and focused individual you will possess the following attributes and skills:

- Proven experience in a similar role - this is a great opportunity for an expereinced Gaming Attendant wishing to move into a management position.
- Strong knowledge of gaming regulations and compliance.
- Operational experience to achieve financial and business targets.
- Exceptional customer service and communication skills.
- Current Responsible Conduct of Gaming Certificate (RCG).
- Current Responsible Service of Alcohol Certificate (RSA).

**Salary**: $80,000.00 - $85,000.00 per year

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work
- Weekend availability

Work Authorisation:

- Australia (required)

Ability to Commute:

- Macquarie Park, NSW 2113 (required)

Ability to Relocate:

- Macquarie Park, NSW 2113: Relocate before starting work (required)

Work Location: In person

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