Duty Manager

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Your Hotel - Ovolo The Valley**

Welcome to your Whimsical Oasis.

Situated in the heart of Brisbane’s Fortitude Valley lies **Ovolo the Valley**. Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces. Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant and bar KAZBA, multiple event spaces, and a rooftop pool.

**The Gig**

Reporting to the General Manager, the **Front Office Assistant Manager (Duty Manager)** is key for maximizing guest satisfaction and for the strategic development of our hotel. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects. This is a **Full-time** position and will require flexibility within availability. Your responsibilities will include but not limited to:

- Energize, motivate, train, develop, lead your Team in all things Front Office
- Supervise operations and assist with duties as required, ensuring the smooth running of Front Office according to Ovolo standards and procedures.
- Conduct show rounds around the hotel for hotel guests, clients and anyone who is making enquiries
- Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings and entertainment plans
- Manage Rostering of Front Office department to ensure it meets business demand
- Managing and ordering of all Front Office stock
- You love leading from the front & being guest facing
- Coach, develop and empower teams
- Know how to make someone feel special? Deliver that service from the heart
- Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for
- Create, inspire, initiate. You have the freedom to do so.

**A**bout you**
- A seasoned FAOM with solid 2-3 years at Front Assistant Office Manager level in a hotel environment
- Demonstrate ability to drive Customer Service Programs and achieve desired results
- An inspirational and people person
- lead, support and develop your Team Members
- A stickler for attention to detail, the little things count
- Comfortable running your P&L, rostering and all things PMS
- Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
- Full of energy and enthusiasm, with a strong determination to succeed as a team
- Ambitious to progress within Front Office
- Prefer someone with previous Opera experience

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent.

**OVOLO. REFRESHINGLY YOU-NIQUE.