Café Manager

Are you a passionate individual with a love for hospitality and an enthusiasm for delivering exceptional customer service? If so, we invite you to join our dynamic team at Le Bon Choix, where delectable pastries and exceptional coffee are our specialties. **Position**: Cafe Manager **Locations**:Robina Town Centre **Employment Type**: Full Time **Language Proficiency**: A very good level of English is required to communicate effectively with customers and team members. **Personality**: We are looking for individuals with friendly, outgoing personalities who can create a warm and welcoming atmosphere for our customers. **Organization**: The ability to stay organized in a fast-paced environment is crucial to ensure smooth operations. **Desirable Traits**: Barista is a big plus, experience as a Barista is a significant advantage. A "can-do" attitude with a strong motivation to excel in customer service. **Responsibilities**: **1. Operations & Daily Management** - **Open/Close Procedures**: Ensuring the cafe is set up correctly for the day, cash drawers are prepared, and everything is securely closed down at night. - **Inventory Management**: Ordering all supplies (coffee, milk, pastries, syrups, cleaning products, etc.), managing stock levels to minimize waste, and building strong relationships with suppliers. - **Equipment Maintenance**: Scheduling and managing regular servicing for espresso machines, grinders, water filters, and other vital equipment to prevent breakdowns. - **Health & Safety Compliance**: Ensuring the cafe consistently meets all health department codes and safety regulations. This includes food handling safety, cleanliness, and overall workplace safety. - **Vendor Relations**: Liaising suppliers, and other vendors. **2. Team Leadership & Staff Management** - **Hiring & Training**: Recruiting, interviewing, and hiring baristas and support staff. Developing and conducting comprehensive training programs for new hires. - **Scheduling**: Creating fair and efficient staff schedules that align with business peaks and troughs, while managing labor costs. - **Performance Management**: Providing ongoing coaching, conducting performance reviews, and addressing any performance or behavioral issues promptly and professionally. - **Creating Culture**: Fostering a positive, productive, and inclusive team environment. Motivating the team and maintaining high morale. - **Payroll**: Responsible for processing timesheets and managing payroll. **3. Customer Service & Experience** - **Setting the Standard**: Being the role model for exceptional customer service. Greeting regulars, handling complaints gracefully, and ensuring every customer has a positive experience. - **Quality Control**: Consistently tasting espresso, monitoring drink quality, and ensuring every product that leaves the counter meets the cafe's high standards. - **Feedback Loop**: Actively seeking and responding to customer feedback (both in-person and online via Google/Yelp reviews) to continuously improve. - **Menu Innovation**: Contributing to the design and implementation of menu innovations by providing customer feedback, insights on local trends, and operational feasibility. Collaborating with the Head Office on development, testing, and successful launch of new products and seasonal offerings. **4. Financial Management** - **Budgeting & Reporting**: Managing the cafe's budget, controlling costs, and understanding key financial statements (P&L). - **Sales & Revenue Growth**: Implementing strategies to increase sales, such as introducing new menu items, loyalty programs, or upselling training for staff. - **Cost Control**: Carefully monitoring prime costs—specifically Cost of Goods Sold (COGS) and labor costs—to ensure profitability. - **Cash Handling**: Managing daily cash drops, reconciling registers, and preparing bank deposits. **5.** **Function & Event Management** - **Event Planning & Coordination**: Organizing and hosting a variety of functions such as private parties, coffee workshops, tastings, live music sessions, art exhibitions, and corporate meetings. - **Client Liaison**: Acting as the main point of contact for clients booking events. Understanding their needs, planning menus, coordinating logistics, and providing quotes. - **On-Site Execution**: Managing the event on the day, ensuring seamless setup, smooth service, and that the client's expectations are met or exceeded. This includes overseeing dedicated event staff. - **Post-Event Follow-up**: Gathering feedback from clients, processing payments, and evaluating the event's success for future improvement. **6. Administrative Duties** - **Reporting**: Completing daily and weekly reports for owners or upper management on sales, labor, customer counts, and other key metrics. - **Communications**: Serving as the main point of communication between staff, owners, and corporate headquarters (if applicable). Sincerely, Le Bon Choix Retail Recruitment Team **Job T