Duty Manager

2 weeks ago

Greater Adelaide SA, Australia Downer Group Full time

We currently have an opportunity for a Duty Manager. Join our Health & Education team and play a key role in ensuring high-quality service delivery and operational excellence. Reporting to Executive Manager, Operations and Performance, you'll help deliver high-quality outcomes that support our essential services.
- Please note this is a 6 months max term contract.**What You’ll Do**

This role offers a broad scope, with key responsibilities including:

- Act as the escalation and resolution point for service delivery matters across Soft Services and Hard FM.
- Maintain effective operations and ensure service delivery meets contractual KPIs.
- Build and sustain professional relationships with internal service lines and external stakeholders.
- Lead Zero Harm initiatives and ensure compliance with WHS and emergency management processes.Support quality improvement through inspections, audits, and SOP updates.
- **What You’ll Bring**
- Extensive experience in healthcare support services, with a proven track record in senior leadership roles.
- Excellent communication and interpersonal skills, capable of engaging effectively with diverse stakeholders including clinicians, service providers, and internal teams.
- Demonstrated ability to lead service delivery improvements, manage escalations, and maintain high standards of operational performance.A commitment to continuous improvement, quality assurance, and fostering collaborative working relationships across service lines.
- More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.**Why Downer?**

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

**What It Means to Belong at Downer**

We’re proud of our high-performance culture and commitment to diversity, offering:
- Training and development to support and diversify your career.- With 30% of vacancies filled internally you’ll find real opportunities to advance your career.-
- Employee Assistance Program: professional support for you and your family when you need it most.

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