F&b Duty Manager

2 days ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travellers in Adelaide.

**Ready to take the next step in your career?** Join Crowne Plaza Adelaide Mawson Lakes as **Food & Beverage Duty Manager.** In this role, you’ll oversee daily F&B operations on shift, create memorable guest experiences, and inspire a passionate team dedicated to delivering exceptional service.

**A little taste of your day to day**

Every day is different, but you’ll mostly be
- Leading and coordinating the F&B team on shift to deliver premium service for our guests
- Driving brand standards and valuing our winning ways, do the right thing, show we care and make a difference
- Assisting with managing schedules, absences and workflows to optimise operational efficiency
- Preparing food and beverages for guests and present items according to established health and presentation standards
- Taking action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
- Working as a team and communicate and co-ordinate with other departments to ensure excellent quality and service
- Driving initiatives to improve colleague satisfaction and engagement
- Performing opening or closing duties as required. Ensure that colleagues stations are clean and maintained throughout shift
- Manage C&E events on shift. Greet clients, ensure they have everything they need and confirm daily schedules with them and the kitchen

**What we need from you**
- Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field and/or; 3+ years’ related experience, including multiple venue management experience
- A passion for delivering results and developing people and self
- Flexible with nights, weekend and public holiday shifts
- Responsible Service of Alcohol accreditation
- Responsible Person badge or willingness to obtain
- Have a service focused attitude, with a talent for delivering impeccable table service, including fostering policies and procedures to ensure consistency and high service
- You’ll know how to prepare a wide range of drinks and be able to train others
- You’ll be on your feet most of the day with lots of bending and kneeling
- Sometimes you’ll need to lift, push or pull big objects like barrels and crates up to 23 kg

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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