Operations Manager

**Are you ready for a challenge that’s not for the faint-hearted?**

We’re seeking an Operations Manager who’s not just a logistics expert but a people developer, visionary, and tech enthusiast. Your mission: relocate, set up, and grow our New South Wales facility—not by starting from scratch but by evolving and scaling what’s already in place.

**About us**

CHILL solves last-mile refrigerated business problems for clients who want to be market leaders. We help our clients bridge the gap between where they are and where they want to go with proven logistic strategies.

At its core, this just isn’t about moving packages from A to B. Our business is about delivering moments that matter one delighted customer at a time. You’ll be responsible for delivering the CHILL vision by driving growth, enhancing efficiency, and fostering teamwork. This includes delivering innovative, client-focused solutions while supporting the community, promoting sustainability, and ensuring the right people are in the right roles to achieve exceptional results.

**The Role**

Your sharp analytical abilities and relationship-building skills will shape how new and existing business grows. Anticipating how decisions are made, you will proactively explore and uncover the business needs of CHILL's key clients. By understanding how our suite of services and product offerings can drive their growth, you’ll also ensure operational efficiency within our business is maximised.

This is your chance to make a lasting impact. It's an ideal role for someone passionate about customer advocacy, fostering employee development, ensuring profitable growth and excellence in operations. You’ll also play a key role in promoting teamwork, championing company values, and ensuring a safe and supportive work environment for everyone.

**The Strategy**

The position involves collaborating closely with the senior leadership team to support our growth strategy. It focuses on four key pillars: productivity and profit, people, planet, and our business model. Our strategy is centred around the purpose of "**doing cool things better"** and our CHILLERS values.

**What You'll Do**:

- **Client Satisfaction**: Guarantee quality control and exceptional service, delighting clients with every order.
- **Team Leadership**: Foster a cohesive, high-performance culture by placing the right people in the right roles and mentoring them for success.
- **Growth and Scalability**: Business development. Driving initiatives to evolve and expand the facility, aligning with company growth objectives.
- **Safety and Compliance**: Ensure a safe and compliant workplace by maintaining health and safety standards.
- **Process Optimisation**: Implement improvements that enhance operational efficiency, quality, and productivity KPI's.
- **Budget and Resource Management**: Actively manage budgets and resource allocation to meet operational and financial goals.

**Requirements**:

- 7-10 Years experience in operational management, preferably with exposure in the logistics sector
- A customer-centric mindset focused on exceptional service
- Proven ability to lead, mentor, and develop teams while adapting to change
- Expertise in operational efficiency and process improvement
- Experience in business development and sales
- Strong organisational skills with the ability to communicate clearly and effectively across all levels, ensuring alignment and seamless operations
- Implement strategic vision with a strong focus on execution
- Technologically savvy with a keen interest in logistics innovation
- Familiarity with cold chain logistics and HACCP principles is an advantage
- Proficiency in TMS & WMS, Google Suite and Google Sheets or Excel.
- A degree in Business Management, Operations Management, or a related field experience is preferred.
- A forklift licence would be desirable.

**Benefits**

**Why Join Us?**
- **Impactful Leadership Role**:

- **Innovative and Collaborative Environment**:

- **Competitive pay**: Competitive salary of $160k - $180k (commensurate with your skills, experience)

As part of Chill's recruitment process, a successful applicant must undergo a National Police Criminal History Check & complete an internal medical check before commencing employment. You must have the right to live and work in Australia.