Assistant Village Manager

3 days ago

Newcastle, Australia RSL LifeCare Full time

Assistant Village Manager

Working closely and collaboratively with the Village Manager/s, you will support the team in the management of all new residents, current residents and relevant stakeholders. You will present the best image for the organisation, by providing timely and accurate information and exceptional quality service centred around creating a supportive and caring environment for our community.

This role will support 4 villages in NSW - Newcastle, Tea Gardens, Toukley and Ironwood and you will be required to travel to all of these sites.

Shift Schedule- Permanent position, 33.8 hours per week

4.5 days per week

This is a fantastic opportunity to jump into this newly created role, supporting our Retirement Living team on the Northern Rivers.

Aged care experience desirable but not necessary; we are looking for someone with the right attitude and personality

Key Responsibilities- Assist the Village Manager with day-to-day tasks including resident liaison, dispute resolution, resident issues, document preparation, resident welfare support and adhoc tasks and projects- Help build relationships in the Village Community to encourage good word of mouth and maintain a high level of resident satisfaction- Record and respond to complaints and incidents- Work collaboratively with other stakeholders of the business - such as Property, Finance, Maintenance,- Contribute to the Village social events program, attending resident outings and any village meetings as required- Assist in the preparation of marketing material, policies and procedures and ensure all requirements of the Retirement Village legislation are met.- Commitment to Work Health and Safety standards, ensuring a safe and clean environment for clients, staff and visitors- Information Handling and document management- Communication, both written and oral including drafting of correspondence and notices for the Village- Support and implement the vision, objectives and policies of the organisation- Adherence to RSL LifeCare policies and procedures- Present in a positive and professional manner at all times; you are the face of the village- Updated Vaccinations; Covid and Flu

Role Requirements- Previous relevant experience in a customer-focused role- Excellent people and communication skills, both written and oral and the ability to interact with residents with respect and empathy.- Demonstrated ability to prioritise and work under mínimal supervision- Experience building positive relationships with key stakeholders, clients, colleagues and service providers- Resilience, strong commercial acumen and highly organised- Good understanding of Microsoft Office and ability to quickly learn custom CRM and other software/online tools- A good understanding of the Retirement Villages Act or willingness to learn- This role may require travel within NSW and ACT from time to time

Location

Newcastle

  • Village Manager

    6 days ago

    Newcastle, Maitland & Hunter, Australia Uniting NSW & ACT Full time $60,000 - $80,000 per year

    Village Manager – Part-Time (3 days per week)Location: Support 4 retirement living villages  -  Hamilton, Mayfield, Caves Beach, and Belmont NorthShape safe, supported, and welcoming retirement living with Uniting.At Uniting, we're proud to support older Australians to live independently, safely, and with dignity. We're looking for a calm, organised, and...

  • Village Manager

    1 week ago

    Newcastle, Australia Uniting Full time

    Village Manager - Part-Time (3 days per week) **Location**: Support 4 retirement living villages - Hamilton, Mayfield, Caves Beach, and Belmont North Shape safe, supported, and welcoming retirement living with Uniting. At Uniting, we’re proud to support older Australians to live independently, safely, and with dignity. We’re looking for a calm,...

  • ▷ 3 Days Left! Catering Assistant

    2 days ago

    Newcastle, Australia Catholic Healthcare Limited Full time

    Catering Assistant - Jemalong Retirement Village Posted Thursday 22 May 2025 at 2:00 pm | Expires Friday 20 June 2025 at 1:59 pm Discover a career where care goes both ways! - Casual positions available - Pay rate – $30.66 - Not for profit employer so pay less tax! Exciting things are happening at Catholic Healthcare! This year we’ll celebrate our 30...

  • Care Manager

    2 hours ago

    Newcastle, Australia Catholic Healthcare Limited Full time

    Overview Jemalong - Forbes, 240 Edward Street, Forbes, New South Wales, Australia Discover a career where care goes both ways! Exciting things are happening at Catholic Healthcare! We’ve grown to 5,500+ employees and in 2024 we celebrated our 30th year of providing care. Our Mission is to promote the dignity, life and spirituality of older people...

  • Enrolled Nurse

    2 hours ago

    Newcastle, Australia Catholic Healthcare Limited Full time

    Enrolled Nurse - Jemalong Retirement Village - Forbes Jemalong - Forbes, 240 Edward Street, Forbes, New South Wales, Australia Discover a career where care goes both ways! - Permanent Full-time position - Salary Packaging available - Visa Sponsorship & pathways to Permanent Residency options - Encouraging experienced ENs to apply - NSW pay rates...

  • Cleaning Assistant

    1 week ago

    Newcastle, Australia RSL LifeCare Full time

    **Location**:Newcastle **Position**:Cleaning Assistant **Classification**:Care Service Employee (G2 $29.21 - $29.83) **Reports to**:Facility Manager or Laundry Manager **Employment Type**:[Permanent Part-Time - 27 hours per week] Are you someone who takes pride in creating clean, safe and welcoming spaces? We're looking for a **Cleaning Assistant**to join...

  • ▷ (Apply in 3 Minutes) Enrolled and Registered Nurses

    2 days ago

    Newcastle, Australia Peninsula Villages Full time

    Peninsula Villages is a well-established and respected aged care facility on the Central Coast. We have a proactiveConsumer Directed Caremodel and have created an environment where residents feel safe, respected, and receive the highest level of care possible. At the core of everything we do, is our ICCARE values and we believe this has led to developing a...

  • All-Rounder - Pacific Gardens Village

    4 days ago

    Newcastle, Maitland & Hunter, Australia Hampshire Property Group Full time $45,000 - $60,000 per year

    Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local...

  • Assistant - Catering

    2 weeks ago

    Newcastle, Australia Compass Group Full time

    **Catering Assistant - Senior Living Services** Do what you love every day in a compassionate, supportive environment! - Protect your career by becoming part of an “essential services” - Use your hospitality skills to take care of those that need it the most - Excellent career and development opportunities within a proud “employer of choice” **Our...

  • Maintenance Officer

    6 days ago

    Newcastle, Maitland & Hunter, Australia Teman Full time $55,000 - $65,000 per year

    At Teman, we exist to enable belonging and friendship in later life. First and foremost, we're here to help, listen and encourage residents to live a good, solid life with people around them who make them happy. We build communities and teams that bring a sense of belonging and friendship to every resident, their family and visitors. This means we puts...