Assistant Village Manager

1 week ago

Newcastle, Australia RSL LifeCare Full time

Assistant Village Manager

Working closely and collaboratively with the Village Manager/s, you will support the team in the management of all new residents, current residents and relevant stakeholders. You will present the best image for the organisation, by providing timely and accurate information and exceptional quality service centred around creating a supportive and caring environment for our community.

This role will support 4 villages in NSW - Newcastle, Tea Gardens, Toukley and Ironwood and you will be required to travel to all of these sites.

Shift Schedule- Permanent position, 33.8 hours per week

4.5 days per week

This is a fantastic opportunity to jump into this newly created role, supporting our Retirement Living team on the Northern Rivers.

Aged care experience desirable but not necessary; we are looking for someone with the right attitude and personality

Key Responsibilities- Assist the Village Manager with day-to-day tasks including resident liaison, dispute resolution, resident issues, document preparation, resident welfare support and adhoc tasks and projects- Help build relationships in the Village Community to encourage good word of mouth and maintain a high level of resident satisfaction- Record and respond to complaints and incidents- Work collaboratively with other stakeholders of the business - such as Property, Finance, Maintenance,- Contribute to the Village social events program, attending resident outings and any village meetings as required- Assist in the preparation of marketing material, policies and procedures and ensure all requirements of the Retirement Village legislation are met.- Commitment to Work Health and Safety standards, ensuring a safe and clean environment for clients, staff and visitors- Information Handling and document management- Communication, both written and oral including drafting of correspondence and notices for the Village- Support and implement the vision, objectives and policies of the organisation- Adherence to RSL LifeCare policies and procedures- Present in a positive and professional manner at all times; you are the face of the village- Updated Vaccinations; Covid and Flu

Role Requirements- Previous relevant experience in a customer-focused role- Excellent people and communication skills, both written and oral and the ability to interact with residents with respect and empathy.- Demonstrated ability to prioritise and work under mínimal supervision- Experience building positive relationships with key stakeholders, clients, colleagues and service providers- Resilience, strong commercial acumen and highly organised- Good understanding of Microsoft Office and ability to quickly learn custom CRM and other software/online tools- A good understanding of the Retirement Villages Act or willingness to learn- This role may require travel within NSW and ACT from time to time

Location

Newcastle

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