Part Time Administration Assistant

8 hours ago

Officer, Australia Victorian Centre for Mental Health Full time

The **Victorian Centre For Mental Health** is leading Private Day Hospital which provides mental health services to children, adolescents, families and adults, for a wide range of difficulties.

We are seeking an Administration Assistant based at our Officer location to support our Hospital Coordinator and CEO. This role involves assistance with patient contact, reception and administrative tasks, as part of our admin team.

We are seeking two part time roles, initially Monday, Tuesday and Wednesday half day; and Wednesday half day, Thursday and Friday, with a cross over meeting time on Wednesday.

We are looking for someone who likes to work in a team, has a positive and enthusiastic attitude, established customer service skills, good organisational skills, and attention to detail.

We provide a highly professional and positive work context, in an organisation that is making a real difference in people's lives.

We are a progressive and innovative service, and our team of psychologists, nurses, doctors and administrators are friendly, professional, and love their work.

We are an organisation that is growing, and there will be opportunities for advancement and increased hours, if desired.

A professional attitude to work is essential, and a respectful attitude towards mental health patients is a basic requirement.

This role involves the following tasks, some of which are shared across the administrative team, and some of which are specific for this role:

- inbound and outbound calls with patients and referrers
- management and follow-up of new patients and referrals
- welcoming new patients to the service
- attention to providing high customer service standards for optimal patient experience
- booking patient appointments for doctors and psychologists
- correct preparation of patient record
- patient billing
- maintenance of patient files for correspondence
- compliance with administrative procedures
- some executive support to CEO & MD
- administrative support to Hospital Coordinator

Ideally we would like someone with experience working in a psychology clinic or medical setting, who has an understanding of medical communications. However this is not essential, and our key requirements are someone who will:

- take a meticulous approach with our administration
- who is professional
- well organised
- stays on task
- work responsively with our CEO
- follows direction from Hospital Coordinator
- good at tracking information and followup of detail
- make sure the work gets done when required
- exceptional customer service

If you would like to work in a health service, are comfortable being around mental health practitioners, and meet the above requirements, please apply.

**Job Types**: Part-time, Permanent

**Salary**: $22.71 - $25.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Officer, VIC 3809: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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