Program Manager

**About us**
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

Reporting to the Operations Manager, the Program Manager is responsible for high level support and management of grant programs administered by CAV's Community Programs team.

The Program Manager is responsible for developing, managing, implementing and finalising service agreements, monitoring service performance and the delivery of CAV specialist programs and providing leadership to staff within the branch.

The role makes a significant contribution to operational initiatives and strategic planning of the Community Programs. Stakeholder management and people management skills are critical to success of this role.

**About you**

To be considered for the role, you must be able to demonstrate:

- Effective stakeholder engagement and management skills to maintain beneficial partnerships
- Diagnoses trends, obstacles and opportunities in the internal and external environment that connect to own work and teams work
- Identifies opportunities to improve services and outcomes
- Designs and implements solutions to complex problems and service challenges
- Delivers tangible business outcomes as a result of critically evaluating problems from multiple perspectives and delivering effective solutions
- Identifies issues in common for one or more clients or stakeholders and uses them to build mutually beneficial partnerships
- Holds self and team accountable to public sector values and agreed performance standards
- Establishes and implements actions to increase level of people engagement

**Technical Expertise**
- Understanding of the community programs delivered in Victoria by the not-for-profit sector is desirable
- Experience managing funded programs or grants in a government setting is desirable

**Mandatory requirements**
- As the role requires regional travel, a current Victorian Driver Licence is mandatory.

**Key accountabilities**
- Initiate and effectively manage relationships with internal and external stakeholders, including building and maintaining beneficial partnerships within and outside of CAV including government, industry and community. This ensures effective project delivery and achievement of strategic outcomes.
- Contribute to and assist with strategic management of those relationships in order to and gain co-operation, negotiate where necessary and maintain beneficial partnerships.
- Manage staff including monitoring and aligning staff performance with strategic plans via feedback and modelling.
- Encourage open and constructive dialogue with staff regarding work plans. Work to build the capabilities and confidence of staff and identify and capitalise on the diversity of staff thinking, backgrounds and prior experience.
- As required, manage all aspects of (and/or contribute to) the delivery and performance of CAV funded programs.
- Prepare expert reports at an advanced professional level (quantitative and qualitative), develop briefs on complex issues that provide options for consideration and issue resolution as appropriate.
- Provide high quality and expert advice in relation to specific programs, which may contribute to the development of standards and provide leadership and guidance to others as necessary.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.