Assistant Reporting

1 week ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is looking for a part-time Assistant Reporting & Rostering Officer to join our team

**Benefits**
- Fantastic ongoing part-time clerk grade 5/6 Opportunity, 21 hours per week.
- Salary range: $89,707 - $98,982 (pro rata) + super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our Customer Service & Operations team at SIRA. This role can be either spread over 4 or 5 days a week for 21 hours in total

Reporting to the Manager of CTP Assist this opportunity supports our Contact Centre operations of Claimant Support Officers, whom deliver customer service excellence to the people of NSW within the Compulsory Third Party (CTP) compensation scheme. This team operates Monday to Friday.

Understand more about SIRA - here.

**Your responsibilities will include**:
Your major focus will be on using Salesforce and Genesys PureCloud telephony & rostering system with specific focus on its reporting and workforce management capabilities. You will also provide standard and specialist data advice to the CTP Assist leadership team. You will also be expected to analyse data to identify business improvement opportunities.
- Producing daily, weekly & monthly reports.
- Produce rosters for a contact centre team of around 22 team members.
- Utilise your people skills as you work with internal stakeholders on BAU and projects.

**About you**:

- Strong analytical and reporting skills.
- An ability to produce team member rosters.
- A strong continuous improvement mindset.
- An ability to multi-task between competing priorities.

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: Tuesday 14**th** March [at 9.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

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