Warranty and Contracts Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

The Fleet Delivery team is responsible for leading fleet operations, fleet strategy and mechanical services, and provides repairs and maintenance of fit for purpose heavy, light, and medium commercial fleet vehicles and associated equipment to all members of QFES. Through the full lifecycle management and best practice approach to the fleet and equipment management, we ensure all assets and equipment are managed strategically and maintained to meet the complex environment in which they are deployed and utilised, and to meet operational capability and organisational objectives.

Reporting to the Executive Manager, you will be responsible for the management of warranty and post-delivery contract and service level agreements, coordination of technical information and implementation, and management of Scheduled Oil Sampling (SOS) testing program. You will manage the warranty of fleet assets post-delivery into service, and be the single point of contact, who seeks to understand the warranty contracts and acts in the interest of the organisation to have fleet assets repaired under warranty and/or manufacturers' recall notices to ensure vehicles are serviced within agreed timeframes to meet operational service capability.

Key requirements

Highly desirable requirements
- Knowledge and/or experience in contract management and fleet management functions and frameworks.
- Minimum of three years' relevant experience in heavy vehicle or fleet asset related environment.
- Experience in project management methodologies.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Develop processes to manage identified faults and failures in order to liaise with key suppliers to rectify issues and meet contractual agreements.
- Manage activities and work with cross-functional teams relating to the full lifecycle fleet asset management and best practice approach to address and resolve technical and commercial warranty issues.
- Design, develop and implement warranty strategy and contract management processes to ensure pre-delivery and post-delivery into the operational fleet meets asset specifications and requirements.
- Develop processes to ensure that internal and external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions.
- Maintain effective communication and documentation management with original equipment manufacturers and external suppliers of fleet assets to ensure mechanical servicing and repairs meet high service quality outcomes.
- Manage and coordinate the SOS oil and lubricant testing program, through provision of information to suppliers in consultation with workshop operations to address warranty issues and enhance preventative and predictive maintenance.
- Ensure provision of technical manuals, advice, and support across all the state mechanical workshops to improve and expedite repairs, ensuring services performed comply with contract specifications.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Courage
- Loyalty
- TrustThis work is licensed under a Creative Commons Attribution 3.0 Australia License.