Customer Sevice Coordinator

4 days ago

Liverpool, Australia S&You Full time

Make this role your own, bring your ideas working closely with the Sales team
- Do what you do best, plan, administer & strategize to ensure business outcomes
- Sydney West location - $72K+ super negotiable on experience

**THE COMPANY**

This safety organisation, with over 20 years of experience offers a variety of specialist safety services regarding safety equipment, installation, safety equipment, and site maintenance.

With new products and essential services being improved to their range annually, they look towards the future bringing their customers state-of-the-art and affordable services to meet their safety needs.

Providing expert safety, across four states, this organisation is the go-to business in their expertise for roads and road works, car parks, worksites, schools, sports grounds, factories, warehouses, and more.

**THE ROLE**

Purely due to a large pipeline of new contracts, rapid expansion and repeat existing business, this company is seeking an experienced Customer Service Administrator to lead, administer and own the role at hand building and maintaining long term business relationships Carve and develop this opportunity, bringing your superior client care and administrative skills.

Working to timelines, managing customer expectations, liaising and organising orders to ensure the smooth running of the Sales department.
- First point of contact for all sales and customer enquiries
- Ascertain client needs and process orders as per request
- Checking and monitor product availability with the warehouse
- Manage customer expectations
- Diary coordination
- Enjoy working with walk-in customers to advise and give information to
- Recognise and refer possible leads to Sales Representatives.
- Prepare detailed quotes for customers and follow up.
- Liaising with local suppliers and delivery partners.
- Database management
- Updating client orders for stock availability and variations

Now is the time to join this passionate, outgoing, relaxed, and welcoming team as they expand both in Sydney and Melbourne

**The Essentials**
- Experience in a similar role
- A passion for delivering exceptional customer experience
- Professional administrative and organisational skill
- Ability to multi-task and prioritise.
- Ability to see mathematics in quotes where errors may have occurred
- A high level of accuracy and attention to detail.
- A bright, positive, and willing nature with a 'can-do' attitude'

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