Customer Service Officer

7 days ago

Perth, Australia HCF Full time

**About the Role**

As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund Your personal touch will help guide our members in making informed healthcare choices.

This Full-time position is based in our HCF Booragoon Branch.

**Responsibilities**
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

**About you**
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.

**Culture & Benefits**
- Purpose-Driven Passion_ - We are united by a common purpose - to make healthcare affordable, understandable, high quality and member-centric.
- Wellness and Work-Life Balance - _We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

- **50% subsidy on HCF Hospital and/or Extras Cover**.
- **18 Weeks of Parental Leave** for all new parents
- **Mental Health & Wellbeing Programs**, including workshops, fitness classes, flu vaccinations, skin checks and more
- **Discounts on HCF’s entire suite of products**, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.
- Collaboration and Inclusivity - _We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
- Continuous Learning and Growth - _We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

**Next Steps

  • Field Service Officer

    1 day ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...

  • Field Service Officer

    1 week ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...

  • Customer Service Officer

    3 days ago

    Perth, Australia Chandler Macleod Full time

    Our client is an ASX listed company with a base north of the city. They are growing by acquisition and seeking some new team members for their dynamic customer service team. These are permanent roles and you will gain full training and product knowledge. This is a hybrid working environment that will see you working from home two days per week once the...

  • Customer Service Officer

    6 days ago

    Perth, Australia PERSOLKELLY Full time

    Nationally renowned Manufacturing organisation to find an experienced Customer Service Officer to join their team in Spearwood on a temporary basis. **Customer Service** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...

  • Customer Service Officer

    23 hours ago

    Perth, Western Australia Bendigo Bank Full time

    Customer Service Officer | Community Bank Rockingham | WAJoin to apply for the Customer Service Officer | Community Bank Rockingham | WA role at Bendigo BankCustomer Service Officer | Community Bank Rockingham | WA2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer | Community Bank Rockingham | WA role at Bendigo BankIt...

  • Customer Service Officer

    4 days ago

    Perth, Australia Embodied Full time

    Exciting opportunity to utilise your excellent customer service knowledge whilst becoming a pivotal part of the companies winning culture. We are seeking a full-time Customer Service Officer based in the Freemantle region. - Due to an internal promotion, the role of Customer Service Officer has become available for a dedicated professional who takes pride in...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Amana Living Full time

    **Job no**: 497296 **Work type**: Full time **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Customer Service Officer **The Role** As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of...

  • Customer Service Officer

    7 days ago

    Perth, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. We are working with a National Gas Manufacturer located in Welshpool, Malaga and Canning Vale who need an...

  • Customer Service Officer

    3 weeks ago

    Perth, Western Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert:Customer Service OfficerDiscover Opal....We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity....Opal Packaging Plus is an...