Night Manager

**Night Manager**(Pre-Opening) - Crowne Plaza Geelong**

Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations

In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.

As part of our pre-opening leadership team, we're searching for an experienced and hands-on Night Manager to help shape and lead the overnight operations of this exciting hotel from the ground up.

**A little taste of your day-to-day (or day to night and night to day)**

As Night Manager, you'll play a critical role in ensuring smooth overnight operations while contributing to the broader success of our front office team in a pre-opening environment. You will:

- Be responsible for the hotel’s overnight operations, acting as the senior leader on duty and first point of contact for guests after hours.
- Lead the overnight process and ensure daily financial reporting and reconciliation is completed accurately and in line with IHG standards.
- Support pre-opening activities such as the development of Standard Operating Procedures (SOPs), recruitment and training of the night team, and systems testing.
- Manage the night team, including guest services agents and public area attendants, ensuring a consistently high standard of service and security.
- Collaborate with other departments such as housekeeping, maintenance, and food & beverage to resolve guest issues and maintain operational continuity.
- Uphold health, safety, and security protocols during the overnight shift, ensuring guest and team member wellbeing.
- Handle guest inquiries, complaints, and emergency situations with professionalism and a calm demeanour.
- Monitor occupancy, arrivals, departures, and room allocations for late check-ins or early check-outs.

**What we need from you**

Previous experience as a Night Manager, Night Auditor, or similar front office leadership role in a hotel environment (pre-opening experience highly regarded).
- Strong knowledge of PMS systems (e.g., Opera Cloud) and night audit processes.
- A proactive, solutions-oriented mindset with excellent leadership and communication skills.
- Ability to work independently and remain calm under pressure during overnight shifts.
- A passion for creating memorable guest experiences and contributing to a supportive team culture.
- Full Australian working rights and flexibility to work overnight, weekends, and public holidays as required.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.