Consumer Engagement Lead

**Consumer Engagement Lead - Urgent Care Services**
**Agency for Clinical Innovation**
- Join an organisation passionate about delivering improved health care.
- Lead the Consumer Engagement program and strategy for the Urgent Care Services system reform across NSW Health.
- Flexible Working Organisation based in state of the art, agile offices in St Leonards.

**We are looking for**
- A motivated and passionate leader in consumer engagement
- Extensive experience in in engaging, building partnerships and co-designing with patients to improve and innovate the experience of care for patients and carers.
- Proven skills in coaching, capability development and leadership development in consumer engagement in the healthcare setting.
- Experience in partnering with consumers from diverse backgrounds.
- Excellent communication and program management skills.

**About us**

The Agency for Clinical Innovation (ACI) is the lead agency for innovation in clinical care. We bring consumers, clinicians and healthcare managers together to support the design, assessment and implementation of clinical innovations across the NSW public health system to change the way that care is delivered.

**What you will be doing**

The Consumer Engagement Lead - Urgent Care Services, will lead and undertake the Consumer Engagement program and strategy for the Urgent Care Services system reform across NSW Health. As lead, this will include establishing consumer engagement governance processes, strategy creation, and operationalising the strategy through conducting consumer engagement activities within NSW Health, which may include supporting Primary Health Networks.

This position will undertake comprehensive project management activities including project strategy and planning, stakeholder negotiation, and milestone reporting both within the ACI and in collaborative projects with the NSW Ministry of Health, other Pillars and LHDs/SHNs.

The position will provide high-level leadership for the Ministry of Health on consumer engagement. In its initial stages, the position will work in partnership with the ACI consumer engagement team to ensure robust planning and are in place and in line with best practice engagement. The role also partners with external stakeholders including Health Direct, with consumer and community groups, peak bodies and non-government organisations.

A copy of the position description can be accessed online.

**Employment details**

**Employment Type**: Full Time - Permanent
**Position Classification**: Health Manager Level 4
**Remuneration**: $133,671.00 - $159,929.00 per annum (excluding superannuation)
**Hours Per Week**: 40 (38 standard + 2hrs toward ADO)
**Requisition ID**: REQ405263

**How to apply**
- a cover letter detailing your interest and how your skills and experience are relevant to this role, maximum of 3 pages
- an up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role.

**Selection Criteria**
- Extensive experience and a record of achievement in implementing health service improvement in a complex service environment, including relevant tertiary qualifications or equivalent.
- Extensive knowledge and demonstrated involvement in engaging, building partnerships and codesigning with patients to improve and innovate the experience of care for patients and carers.
- Demonstrated experience in all aspects of project management, strategic planning, change management, and the implementation of state-wide projects, frameworks and/or initiatives.
- Demonstrated interest and knowledge of key issues impacting diverse cultural groups in NSW and ability to form relationships to build partnerships to achieve change.

This position is a permanent position and** requires full working rights in Australia** (e.g. Australian citizenship/ permanent resident). If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa.

**COVID-19 Vaccination Compliancy**

All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

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