Engagement Manager

**Associate Director - Engagement Manager (P&C Insurance Domain)**
- Base Location will be **Brisbane (80%),**Should be ready to travel to Sydney and Melbourne (20%)

**Objective of the Role**

We are seeking a dynamic and experienced **Engagement Manager**to lead client-facing data and analytics programs in the **P&C**Insurance domain**. This role combines **consultative engagement, domain expertise, and project delivery leadership**, acting as a strategic partner for our clients in Australia. The individual will work closely with WNS Analytics teams at offshore and global stakeholders to co-create solutions, ensure successful execution, and deliver measurable business outcomes across the insurance value chain.

**Mandatory : Insurance domain (Motor, Home, Workers Compensation, Commercial, CTP)**

**Key Responsibilities**

**Client Engage**ment & Advisory**
- **Focused on Consultative engagement**:Effective in proactive engagement, to suggest and cocreate solutions to relevant use cases and then work with internal WNS Analytics stakeholders to execute
- Act as the primary interface for Insurance clients in Australia, developing strong executive-level relationships.
- Understand client pain points, strategic goals, and use cases; shape data-driven solutions in collaboration with internal analytics teams.
- **Provide thought leadership and consultative guidance on analytics-led transformation within the Insurance domain (Motor, Home, Workers Compensation, Commercial, CTP) - Mandatory.**

**Project Delivery & Program Oversight**
- Own the end-to-end delivery of data and analytics projects, including scoping, planning, execution, monitoring, and closure.
- Ensure high-quality deliverables aligned with client expectations, timelines, budgets, and success metrics.
- Drive agile delivery practices, manage delivery risks and issues, and enable transparent governance.

**Domain & Technical Leadership**
- Understanding of business principles and the ability to align project goals with overall business objectives.
- **Leverage deep understanding of insurance processes (Claims or Contact Center Operations).**:

- Translate business challenges into analytics solutions using advanced analytics, reporting, AI/ML, and data engineering.
- Serve as a credible SME and trusted advisor on insurance analytics strategy, use case development, and data product design.

**Collaboration & Stakeholder Management**
- Liaise with cross-functional WNS teams including Analytics COEs, GenAI, Data Engineering, and Business Transformation.
- Foster collaboration across geographies to enable global delivery with local context.
- Manage senior stakeholder communication and reporting, ensuring alignment on goals and outcomes.

**Problem-solving and conflict resolution**:

- Ability to identify and resolve issues, manage conflicts, and find solutions that satisfy both the client and the company.

**Skills & Qualifications**:
**Must-Have**:

- **12+ years of experience, with 8+ years in Data & Analytics, 3yrs min experience into Property and Casualty Insurance, 5+ years focused on client-facing and delivery roles in the Insurance sector.**:

- **Must know Insurance Value Chain, Fraud, Subrogation etc**:

- Strong experience in delivering analytics and AI/ML solutions across functions like claims, policy management, new business and broker performance.
- Demonstrated consultative engagement skills - shaping and influencing analytics initiatives aligned to business strategy.
- **Experience in toolsets of Tableau, Python, SQL and AWS suite (basic knowledge)**:

- Excellent interpersonal and communication skills, with a track record of building long-term client relationships.

**Desirable**:

- Proficient in project management methodologies (Agile, Scrum, PMP a plus) with a strong delivery mindset.
- Experience with Self-Service BI implementation in insurance.
- Exposure to GenAI or Agentic AI, LLMs

**Why Join Us?**
- Be a strategic face of WNS Next’s data and analytics capabilities in Australia.
- Partner with industry leaders in transforming the insurance industry through data-led decisions.
- Work at the intersection of domain depth, innovation, and delivery excellence.

**Qualifications**:

- Bachelor's or master’s degree in engineering, Business, Data Science, or a related field.
- Project Management certifications are a plus

**Job Location**: