Customer Service Representative

2 days ago

Welshpool, Australia Shred-X Full time

We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Welshpool branch.
- Permanent Full Time Role with a Public Listed Company
- Market competitive salary
- Reward and Recognition Program, Shopping discounts

Shred-X is a fast paced and growing company committed to exceptional customer service and the development of innovative and sustainable practices. We are seeking a person with a high standard of customer service excellence who is committed to servicing existing clients and building relationships with our new clients.

You will be joining a team re-known for their high standard of service and sales excellence to existing and new clients. The scope of the role will see you play an integral part in providing high quality customer service and support for all Shred-X Secure Destruction clients and stakeholders. You will need to be a problem solver and proactive to ensure your service delivery remains first class.

**Role & Responsibilities**:

- Ensuring customers receive efficient service and timely responses to queries.
- Responsible for contacting and liaising with customers regarding queries or issues related to services.
- Present new products and services and enhance existing relationships.
- Liaise with sales team and take overflow of phone calls when required.
- Liaise with operations/logistics team to receive priority route decisions, as well as providing ongoing feedback to customers on the resolution of incidents and requests.
- Build and maintain relationships with team members nationally and its customers.
- Utilise problem solving techniques.
- Maintain up-to-date working knowledge of cloud-based CRM and invest in learning and development.
- Participate in team, coaching and development meetings, annual performance reviews and adhere to occupational health and safety training standards and on-going training.
- Willingness to be cross trained within the departments.
- Front desk/Reception coverage as required.
- Other administration tasks.

**We are looking for**:

- Previous customer service experience.
- A high level of attention to detail and ability to anticipate issues.
- A great communicator with excellent verbal and written communication skills.
- An enthusiastic, independent person who loves building customer relationships, and be who is passionate about providing exceptional customer service every time.
- A reliable, hard-working, and honest person with a mature approach.
- A team player and proactive self-starter who can work autonomously, with a drive to help all customers.
- A cheerful and professional customer service and telephone manner.
- Competent skills in Microsoft office suite, preferably with experience with a cloud-based CRM.

**What is in it for You?**
- We are a growing, successful business
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Company uniform
- Employee Assistance Program

As part of the Shred-X team you have access to company benefits such as career progression opportunities, employee discounts at over 300 retailers, supportive team environment and inclusive team atmosphere.

  • Customer Service Representative

    6 days ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...

  • Customer Service Representative

    13 hours ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...

  • Customer Service Representative

    6 days ago

    Welshpool, Australia GPC Asia Pacific (APAC) Full time

    **About Auto Parts Group (APG)**: At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000...

  • Customer Service

    13 hours ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Customer Service Representative

    1 week ago

    Welshpool, Australia GWA Group Full time

    **Permanent, full-time position**: - **Welshpool location with free onsite parking**: - **Hybrid WFH options** **About the role** Due to an internal movement, we are on the hunt for a **Project Coordinator **to join our Customer Service team based in **Welshpool, WA** on a **Permanent, full-time basis.** Reporting to our Commercial Customer Engagement...

  • Customer Experience Representative

    6 days ago

    Welshpool, Western Australia GWA Group Limited Full time $60,000 - $90,000 per year

    Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and...

  • Technical Service Representative

    6 days ago

    Welshpool, Australia Komatsu Full time

    Global OEM who will invest in your development and training. - Recognition and awards with fantastic employee benefits and a family focus. - Permanent role with stability. **The Opportunity**: Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as **Technical Service Representatives **providing support across Rio...

  • Service Representative Driver

    6 days ago

    Welshpool, Western Australia Shred-X Pty Full time $60,000 - $80,000 per year

    MR Driver – Join a leading national team delivering secure and sustainable solutionsAre you reliable, hands-on, and enjoy staying active throughout your workday? Shred-X is looking for a safety-focused and customer-oriented MR Driver to join our team in Welshpool, Perth.As part of the Freightways Group, one of Australasia's leading logistics and...

  • Administration/Customer Service Officer

    6 days ago

    Welshpool, Western Australia Allpest WA Full time $60,000 - $80,000 per year

    At Allpest, our objective is to be the company of choice providing pest management services to Western Australia. Established in 1959, our principal operation and head office is based in Perth, with regional operations in the Northwest and Southwest of the state.Allpest is a member of the Orkin Australia family of brands providing pest controls services...

  • Sales Representative

    2 days ago

    Welshpool, Australia Wurth Australia Full time

    **Welshpool** **DID YOU KNOW THAT OUR **CEO** STARTED HIS CAREER AS A SALES REPRESENTATIVE AT WURTH AUSTRALIA? Where would you like to take your career?** Now it is your opportunity to develop, or kick start your own sales career at Wurth Australia and be part of our ongoing success. We are an international, privately owned family company with 88,000...