Support Coordinator Level 1

**Position Primary Objectives**

**1.Assist NDIS participants to**:

- Implement their plan and increase their capacity to manage/direct their own supports
- Have greater opportunities to explore and connect with their community and alternative support options
- Strengthen their informal support networks
- Maximize the value for money they receive from their supports.
- Access and use the NDIS Participant Portal My Place

**2. Effectively communicate and maintain relationships with the NDIA, Local Area Coordinators and a variety of NDIS Providers.**

**Position Key Accountabilities**

**Action referrals in a timely manner**

**Support the NDIS participant to**:

- Assess a number of mainstream, community, informal and provider options
- Select preferred options or providers
- Negotiate services to be provided and their prices
- Develop service agreements and create service bookings with preferred providers
- Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)
- Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds

**Link to mainstream or community services (i.e. housing, education, transport, health)**

Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to resolve problems or issues that arise
understand their responsibilities under service agreements
change or end a service agreement

**Be the key contact for service issues, complaints, major changes and plan reviews.**

Assist participants to prepare for their plan review by supporting them to assess whether they achieved their goals and got value for money for their plan
identify solutions to problems experienced in implementing the plan
consider new goals

**Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.**

**Knowledge, skills, experience and values required**
- A commitment to the Code of Conduct of **Aeon Disability Support Services**:

- Excellent interpersonal and active listening skills
- Excellent written and verbal communication skills
- Ability to adapt communication style to meet people’s needs.
- Able to resolve conflict
- High level of numeracy and literacy
- Strong administrative skills; time management, coordination of tasks, efficient work practices
- Excellent computer literacy and confidence and capability in using systems and technology
- Ability to work with mínimal supervision
- Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/carers
- Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $95,000.00 per year

**Benefits**:

- Travel reimbursement

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Payneham, SA 5070: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you completed a qualification in disability?

**Experience**:

- Support Coordinator: 1 year (required)

Licence/Certification:

- NDIS Worker Orientation Module (required)
- Working with Children Check (required)
- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: One location