Customer Service Officer
1 week ago
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The Customer Service Officer will be required to develop closer relationships with our existing and potential trade client base, undertaking certain pre and post processing trade and guarantee functions. **In this role, you will be expected to**: - Responsible for the pre-processing functions attaching to our customer’s trade transactions including: - Receipt of transaction documents and initial review to ensure completeness. - Registration of transactions into Internal systems (TRIMS ) - Transmission of transactional data to Offshore processing unit - Management of TRIMS print queues - Attach printed schedules to documents and arrange dispatch - Maintain files relating to transactions processed - End to End processing of Bid Bonds, Performance Bonds, Financial Guarantees and Standby Letters of Credit - Ensure prompt payment and collection of any outstanding fees on our Trade Transactions - Pro - active follow up of transactions to ensure they are processed by off shore teams within the agreed cycle and cut-off times. - Liaison with Offshore Processing Teams - Handling of customer inquiries and maintenance of service standards to ensure a prompt response to the customer. - Maintain audit and compliance standards - Keep knowledge up to date for trade and banking practices to deliver a premium service. - Work closely with the Trade Sales team on new business referrals. - Work closely with the Relationship Managers, TTS Trade Product, Sales and Operational teams to support Trade Product and transactional services. - Understanding of Australian Banking payment systems, Trade processing ICC standards. - Understanding of SWIFT payment process desirable. - Understanding of operational process and their relationships across the organisation both onshore and offshore. - Knowledge of Citibank products, policies, and procedures is desirable but not essential. - Managing and developing client relationships. - Managing and developing internal stakeholder relationships - Customer service experience would be highly desirable. - Practice of continuous improvement initiatives desirable. - Strong analytical and problem solving skills. LI-Hybrid - **Job Family Group**: Operations - Transaction Services - **Job Family**: Cash Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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