Medical Bookings Coordinator

3 days ago

North Sydney, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Medical Bookings Coordinator
- Job Description
- Do Something meaningful.
- At Sedgwick caring counts_
- Join our Team and help make a difference, where every day taking care of others is at the core of everything we do._
- Are you looking for a job that will take your skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Hybrid working solutions
- Career growth opportunities locally and globally
- Medical Bookings Coordinator
- Primary Purpose of the role
- Ensures Medical Service tickets are actioned according to agreed KPI’s, leveraging Hubspot as a tool to track and prioritise workload
- Keeps stakeholders informed of ticket progress towards resolution
- Proactively steps in to take queued calls to support the team
- Takes ownership of complex queries and identifies opportunities to improve
- Timely and appropriate escalation to Manager and/or Program Manager
- Engages with providers to deliver Injury bookings according to agreed client SLA’s and DHS protocols
- Engages with providers to deliver Pre-Employment Medical Assessments according to agreed client SLA’s and DHS protocols
- Engages with Client and Providers to co-ordinate onsite and in clinic Drug and Alcohol testing programs according to agreed client SLA’s and DHS protocols
- Identifies the most cost-effective providers to deliver services balanced with client pricing and agreed SLA timeframes
- Escalates client and provider delays and service issues to Program Manager or General Manager Operations
- About you
- High attention to detail
- Demonstrated computer literacy, effective user of MS Office
- Demonstrate a “can help and will help” attitude in all communications
- Strong stakeholder management skills
- Adapts to and works effectively with changing situations
- Problem Solver
- About Sedgwick Australia
- With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.
- Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer.

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