Centre Coordinator

Use your skills to make a meaningful difference to the lives of veterans and their families.

**25th October, 2024**:
RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose _- _to provide care, commemoration and camaraderie _- _is as strong as ever.

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.

**Why work at RSL Queensland**. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.

**What else makes us great**:

- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each dayand be part of a supportive environment
- You’re gifted 3 additional days of leave at Christmas
- Financial support and study leave to undertake higher educational courses related to work
- Work in an environment that values all voices - have an influence, be the difference
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

**Now, a bit about the role**:
Based in our new Veteran and Family Wellbeing Centre in Stafford, this role is the first point of contact Veterans, their families and our partners will have to our services, so first impressions are really important to us.
This role is responsible for the efficient, and high-quality provision of Customer Service to clients, stakeholders and staff for RSL Queensland. Specific services include stakeholder support within centres, reception, general and facility administration, centre tours, monitoring staff amenities and supplies, services coordination and providing general office support services.

This role will report to the Stafford Centre Manager and is a part of the Partnerships and Engagement Team. It is a permanent, full-time position based onsite 5 days a week, from 8.00am - 4.00pm.

The roles also requires that we:

- Ensure a high level of customer service to all clients by welcoming all visitors on-site, assist with sign in processes, determine the nature of business, direct them appropriately, and notify relevant staff member of visitor arrival.
- In the event of a high need or vulnerable client presenting in the reception area, comply to centre protocol efficiently and follow safety measures in place to support both the client and the staff in the centre.
- Take calls for the centre in a professional and efficient manner determine purpose of call, forward to the appropriate staff and provide the required information. If required, complete an intake into services complying to the systems and processes to do so and complete this task for other Centres in the Network as required.
- Respond to distressed callers that come through to the main phone line in a professional and empathetic manner; direct to appropriate services and staff efficiently. Complete this task for other Centres in the Network as required.
- Build strong stakeholder relationships with a variety of stakeholders including building knowledge of the Network Partner organisations
- Act as a key point of contact and support for internal support teams such as Assets and IT, including but not limited to submitting and monitoring service requests, and receiving and supporting contractors.
- Monitor stock levels of staff amenities and stationary items, and order, receive and unpack deliveries of such on a regular basis.

**What’s required to succeed**:
We are looking for someone who enjoys being that ‘go-to’ person, who can take initiative and ownership of their work, and above all, provide a welcoming environment for those visiting the Centre.
- Previous community centre / coordinator experience or Diploma in Business Administration would be ideal
- First Aid trained and certified or willingness to obtain
- Blue card or ability to obtain (desirable)
- Intermediate working knowledge of Microsoft Word, Excel, Outlook
- Well-developed written communication and interpersonal skills
- Demonstrated ability to build relationships
- Practical experience in a similar role with excellent customer service skills and proven administration skills
- Ability to maintain confidentiality and privacy of information
- Practical thinking and ability to deal with reactive situations in a cal