Customer Service

**About the role**

We are seeking a Customer Service - Advice and Specification Assistant to join our Advice and Specification Team to commence with us on a permanent part-time basis. This administrative role will be reporting to the Advice and Specification Manager. The primary purpose of this position is to deliver outstanding service for specifiers and our customers which will result in continuous and increased business growth within our Powder Coatings business unit, by co-ordinating and being responsible for the supply and control of marketing colour materials, brochures and sample panels to Architects, Specifiers, Builders, Powder Coaters, and Consumers.

You will be based at our office in Dandenong South to perform the role, Monday to Thursday, 10:00am - 2:00pm; Friday 10:00am - 1:00pm. However the role could lead to extended hours over time.

**Responsibilities**
- Experience in a sales role in a similar industry would be beneficial
- Ability to develop and continuously improve processes and systems.
- Proven customer support experience.
- Strong phone contact, handling skills, and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent written and verbal communication skills.
- Experience with Live Chat would be beneficial

**Why DuluxGroup?**

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**Benefits**
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Realising your full potential starts here**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business. Dulux Paints and Coatings is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

Applicants must have sufficient working rights for this role.

**How to apply**

Click APPLY or contact** John Christou** on **0456 877 417** for a confidential discussion.

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