Technical Support Specialist

2 days ago

Melbourne, Australia BMC Software Full time

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

**Position Description - Staff Specialist Technical Support Analyst**

Responsible for providing intermediate to advanced technical support to assist our global customers to keep their business running using our best-in-class products.

**Responsibilities**
- Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant BMC technologies.
- Troubleshoots intermediate to advanced problems and recommends appropriate actions.
- Uses professional concepts and company policies and procedures to solve a wide range of difficult roblems in imaginative and practical ways.
- Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues.
- Manages customer expectations and competing priorities.
- Thrives in a highly challenging environment
- Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
- Uses written communication skills to update case documentation as well as using, modifying and creating knowledge base articles.
- Escalates issues and works directly with Research and Development to resolve complex support problems.
- May work on customer support-related projects as assigned.
- Periodic weekend work will likely be required.

**Supervision and interaction**
- Will begin to develop some supervisory capabilities.
- Fully contributing team member working under broad supervision.
- Works with more senior colleagues to gain more technical knowledge and business-context awareness.

**Behavior, skills, experience**
- 5+ years of related experience supporting software products, ideally in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe and practical solutions to technical support problems.
- Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative attitude.
- Ideally, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products.
- The Ability to duplicate a customer's specific software error in order to define the cause.
- Experience debugging with software development tools.
- Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribute to knowledge base content.

**Preferable (optional) Skills & Experience**
- Knowledge or exposure on BMC Software products such as Remedy, Remedy ITSM, SmartIT, Digital Workplace or Smart Reporting

**Salary**: $70,000.00 - $95,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

  • Technical Support Specialist

    7 days ago

    Melbourne, Australia Aggreko, LLC Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. -...

  • Technical Support Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $90,000

    Job Title: Technical Support SpecialistTechnical Support Specialists play a critical role in ensuring the smooth operation of clients' computer infrastructure. As an ICT Support Technician, you will be responsible for diagnosing and resolving technical problems, providing timely assistance to clients, and helping them overcome engineering and product...

  • Technical Support Specialist

    1 week ago

    Melbourne, Australia Aggreko, LLC Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for an Brisbane based Technical Support Specialist, a role that will help us to power...

  • Technical Support Specialist

    18 hours ago

    Melbourne, Victoria, Australia beBeeTechnology Full time $70,000 - $100,000

    Technical Support Specialist Job Description:This role involves working with customers to resolve technical issues with NCR products, including SelfServ Checkouts and POS Terminals.

  • Technical Support Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeTechnical Full time

    Technical Support SpecialistMoorabbin, VictoriaWe are seeking a Technical Support Specialist to join our team on a permanent full-time basis.About the RoleThis is an exciting opportunity for a skilled professional to provide support and education in deploying and maintaining clients' computer infrastructure. The successful candidate will be responsible for...

  • Technical Support Specialist

    14 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $75,000 - $105,000

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team.This role involves providing high-quality technical support to customers, ensuring their issues are resolved in a timely and professional manner.The successful candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...

  • IT Technical Support Specialist

    4 hours ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

    Technical Support SpecialistAs a technical support specialist, you will be responsible for providing assistance to customers on various technical issues. This role requires strong analytical skills, ability to build relationships with customers, and experience in troubleshooting hardware and software problems.This position involves installing,...

  • Technical Support Specialist

    4 hours ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $85,000 - $110,000

    Job Title: Technical Support SpecialistThe ideal candidate for this role will have a strong background in troubleshooting and resolving complex technical issues. This is a dynamic and fast-paced environment where you can grow your skills and make a real difference.Key Responsibilities:Perform root cause analysis, issue resolution, and technical...

  • Technical Support Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeField Full time $80,000 - $120,000

    Job Title:Technical Support SpecialistJob Description:The Technical Support Specialist plays a crucial role in ensuring the smooth operation of security and inspection systems worldwide. Our team is responsible for designing, manufacturing, and marketing these systems to meet the most demanding threat detection needs.This position requires strong technical...