Technical Support Specialist

2 days ago

Melbourne, Australia Talent International Full time

australia melbourne permanent negotiableOur client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis.

**Responsibilities**:

- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavour to respond to all customer requests in a timely manner while improving customer experience
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload

Experience required:

- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- Strong experience dealing with external customers, ideally 3 + years
- MDM/EMM knowledge

  • Technical Support Specialist

    7 days ago

    Melbourne, Australia Aggreko, LLC Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. -...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...

  • IT Technical Support Specialist

    4 days ago

    Melbourne, Victoria, Australia First Super Full time $60,000 - $90,000 per year

    IT Technical Support SpecialistSuperannuation AdministratorCarlton, Melbourne CBD fringeAbout UsThe Administrator that plays a critical role in providing further management services to Industry Super Fund.The roleThe IT Technical Support Specialist is responsible for providing technical assistance and support to end-users as well as supporting the efficient...

  • Technical Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 5 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 5 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    7 days ago

    Melbourne, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 5 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Gogo Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Gogo Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Australia Gogo Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    2 days ago

    Melbourne, Australia BMC Software Full time

    BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the...