Student Support Administrator

2 weeks ago

Melbourne, Australia Study First Group Full time

Study First Group is committed to providing exceptional support to international students navigating their academic journeys. Our goal is to ensure a smooth transition and successful experience for students from around the world. We are seeking a dedicated Student Support Specialist to enhance our team and deliver outstanding customer service to our diverse student population.

**Key Responsibilities**:
Offer comprehensive support to international students, addressing academic, administrative, and personal needs.
Provide excellent customer service through effective communication, problem-solving, and empathetic support.
Assist students in doubts or enquiries related to their visa process, even when this has been finalised.
Organize and facilitate orientation at any time.
Serve as a liaison between students and agents, ensuring clear and timely communication.
Track student progress and provide guidance and resources to enhance their overall experience.

**Qualifications**:
Bachelor’s degree in Education, Counseling, Psychology, Administration etc.
Prior experience in student support or customer service.
Outstanding communication and interpersonal skills, with a strong emphasis on customer service.

**Benefits**:
Competitive salary
Opportunities for professional growth and development.
Dynamic and supportive work environment.

How to Apply: Please submit your resume

Study First Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Part-time, Casual, Freelance

Pay: $24.10 - $40.00 per hour

Expected hours: 15 per week

**Benefits**:

- Employee discount
- Visa sponsorship

Schedule:

- Morning shift

Supplementary Pay:

- Overtime pay

**Language**:

- Spanish (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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