Student Experience Manager

**About the role**:
SAE Sydney is seeking a dedicated and dynamic Student Experience Manager, to join our campus leadership team. As a vital part of our institution, the Student Engagement Manager will play a pivotal role in fostering an inclusive, safe campus culture and ensuring a positive student experience. This position is instrumental in the overall leadership and management of services, contributing to a culture of excellence and growth.

You will provide essential operational support to the Campus Manager in implementing strategic directions across the student experience of campus life. Collaborating with national functions and local staff, you will coordinate the provision of effective student engagement and service channels. Additionally, you will work closely with key campus and national roles to deliver high-quality information, advice, and resources to students, and assist in addressing student inquiries during peak times, ultimately contributing to the success of our students and the positive campus experience.
- Experience in a Higher Education provider, specifically student services or engagement
- Demonstrated management experience and team leadership skills with the ability to motivate and guide staff effectively
- Completion of a post-secondary qualification(s) or a combination of qualifications and relevant work experience
- Demonstrated effective and high-level customer service and relationship skills
- Proven ability to build and maintain strong business relationships with stakeholders
- Experience in project management, with the ability to organise and oversee complex initiatives
- Experience working with student management systems and/or complex databases, for the administrative functions of, enrolment, orientation, graduation, student misconduct and all other aspects of the student cycle will be highly regarded
- Strong attention to detail and excellent administration and organisational skills, including the ability to work independently.
- High proficiency with MS Word, MS Excel, MS PowerPoint, Slack, and Google Apps is highly desirable
- Excellent interpersonal and communication skills
- Knowledge of the creative industry sector will be highly regarded

**What we can offer you**:

- Career opportunities globally and professional development
- Fun, creative, modern facilities on a beautiful campus
- Collegial and collaborative environment with the aim of academic excellence
- Health & Wellbeing packages which includes free counselling for employees and family, discounted movie tickets, discounts on travel, accommodation and insurance

**About Us**

Established in 1976, SAE Creative Media Institute provides niche creative media programs to about 10,000 students at more than 50 campuses around the world.

SAE is recognised for providing students with access to the best industry equipment and facilities, employing teaching staff with strong industry experience and delivering hands-on teaching and learning in small class environments. The Institute engages with industry to develop curriculum that is relevant to local and global workforce needs. Work placements and internships are embedded in SAE programs as pathways to employment.

Globally, SAE offers an extensive suite of creative media programs, from short courses and professional training through to bachelor and postgraduate degrees.

**Diversity and Inclusion**

SAE promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

**Extra information