
Team Leader
1 week ago
THE ROLE
As a Team Leader you will be responsible to provide leadership and direction to the team of Housing Customer Service Officers (HCSO's) whilst allocating and managing workloads. Auditing and monitoring of key performance indicators (KPIs), providing one on one feedback with team members and promoting staff development will form vital aspects of the roll. High analytical capabilities are required, along with the ability to make prompt precise decisions and provide cover in other areas of the business as per business needs. Support will be provided by the Operations Manager in developing and motivating staff, whilst meeting the accuracy, quality and service standards set. The role is required to work a rotating shift between the hours of 7.00 am - 7.00 pm weekdays.
ACCOUNTABILITIES INCLUDE
*
- Manage the allocation of resources within and the outputs required of the work area.
- Effectively supervise and provide leadership to a team of employees
Please open the position description to read more.
VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
HOW TO APPLY
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