Medical Services Manager

Medical Services Manager

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This will be a great opportunity for someone who has experience in managing medical centres or clinics. The purpose of this role is to supervise and enhance medical services within the Specialised Insurance Group by managing a team of clinical advisors. The team's goal is to assist the group in providing strategic, timely, and effective medical management of claims, facilitating injured workers' recovery and return to work in line with regulatory requirements while minimising associated costs and risks.

The role also involves coordinating medical strategies to meet the organization's evolving needs. The Manager aims to enhance decision-making efficiency, reduce costs, ensure quality assurance, improve customer service, elevate case manager capability, mitigate risks, and position the Medical Services Team as a market differentiator.

This will be a **permanent, full-time **position based in the **Sydney** office, with flexibility to work from home for up to 3 days per week.

**YOUR RESPONSIBILITIES**
- Develop and implement strategies to optimise medical management processes and outcomes for the Specialised Insurance Group.
- Design work practices, procedures, and schedule of work to deliver business outcomes.
- Ensure the appropriate coordination and allocation of resources to achieve business objectives.
- Monitor operational performance metrics and identify areas for improvement in medical management practices.
- Analyse medical management practices and drive innovation to optimize outcomes.
- Maintain awareness of industry developments and trends and respond effectively to changes. Coordinate and deliver individual and group learning and development programs to improve group capability.
- Mentor and manage a team of clinical advisors to enhance their performance, professional development, and alignment with organizational objectives.
- Continuously evaluate team workloads and resources to ensure appropriate distribution according to skill base and business needs.

**ABOUT YOU**
- Bachelor's degree in a relevant field (e.g., healthcare, nursing, occupational therapy).
- Extensive demonstrated experience in a similar Leadership role, managing teams and working within a fast-paced and high-quality environment within the workers' compensation or healthcare industry.
- Well established knowledge of disability and injury management.
- Comprehensive understanding and demonstrated experience working in the personal injury industry, ideally with experience with the workers compensation insurance and legislation.
- Demonstrated analytical and problem-solving skills with attention to accuracy and an excellent eye for detail.
- Strong negotiation, influencing and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels
- Excellent proficiency in Microsoft office suite.

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR1855