Customer Care Consultant

6 days ago

Wollongong, Australia Blackwoods Full time

Employee benefits, incentives, discounts, shares & more
- Enjoy job security and work/life balance (no weekends)
- Supportive management and career development opportunities

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant** to join our team based in **Unanderra NSW**

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

Your key responsibilities include, but are not limited to:

- Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
- Inform customers of new product range and services where applicable

To be successful, you will have:

- Experience in a high-volume call centre environment preferred but not essential
- Customer and solutions focused mindset, thinking outside the box to achieve results
- Amazing customer service skills and the ability to work unsupervised in a small team
- A strong understanding of Microsoft and/or Cloud based CRM programs
- Clear verbal and written communication skills required

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Permanent salary and incentives
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave & more

**NEXT STEPS**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Video

  • Customer Care Consultant

    2 weeks ago

    Wollongong, New South Wales, Australia Probe CX Full time

    Probe CX Wollongong, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Care Consultant role at Probe CXProbe CX Wollongong, New South Wales, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at Probe CXGet AI-powered advice on this job and more exclusive...

  • Customer Care Consultant

    2 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster...

  • Customer Care Consultant- Wollongong

    2 days ago

    Wollongong, New South Wales, Australia Theprobegroup Full time

    Customer Care Consultant- Wollongong page is loadedCustomer Care Consultant- WollongongApply locations Wollongong NSW Australia posted on Posted 10 Days Ago job requisition id JR12141At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning...

  • My Aged Care

    6 days ago

    Wollongong, Australia Probe CX Full time

    We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong NSW. Feel secure in a permanent ongoing role, we have multiple permanent positions available. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a...

  • Customer Care Consultant

    2 weeks ago

    Wollongong City Council, Australia Probe CX Full time

    Probe CX Wollongong, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Care Consultant role at Probe CXProbe CX Wollongong, New South Wales, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at Probe CXGet AI-powered advice on this job and more exclusive...

  • Customer Care Consultant

    2 weeks ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster...

  • Customer Care Consultant

    1 week ago

    Wollongong, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our site located in **Wollongong NSW.** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** Key Responsibilities - Ensuring that all customer enquiries are...

  • Customer Care Consultant

    2 weeks ago

    Wollongong City Council, Australia Probe CX Full time

    We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster...

  • Customer Care Consultant

    7 days ago

    Wollongong, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Great employee benefits with ongoing training & career development - Permanent full-time role, located in Unanderra, friendly & supportive team **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported...

  • Customer Care Representative

    2 weeks ago

    Wollongong, Australia Probe CX Full time

    We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong. Feel secure in a permanent ongoing role, we have multiple permanent positions available (either work from home after training and embedment in centre or work in the Wollongong centre ongoing). This role offers a...