Customer Care Consultant

2 weeks ago

Wollongong City Council, Australia Illawarra Mercury Full time

We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Day in the life of a Customer Care Consultant
  • Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - assisting them in accessing different types of care packages & services available - making a meaningful difference.
  • Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.
  • Team Up for Success: Collaborate with colleagues to share insights, celebrate wins (Who doesn't love Pizza Fridays); embrace an innovation mindset to create meaningful customer experiences.
  • Learn and Grow: Engage in continuous learning opportunities to hone your skills. Lay your roots, grow your career
Your skills to pay the bills
  • A natural communicator with excellent verbal and written skills.
  • Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease.
  • A positive attitude and a genuine desire to help others.
  • Problem-solving prowess and the ability to think on your feet.
  • Proficiency with technology and ability to navigate across multiple platforms and software.
  • Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. We provide all the training you need to succeed
The must-haves
  • Full work rights to work within Australia.
  • A National Police clearance - satisfactory requirements to be met.
  • Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm; & Saturday 10am to 4pm.

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you. What's in it for you? Enjoy financial & non-financial incentives, career growth, health & well-being resources, employee discounts, and an Employee Referral Program. Probe CX is a global company with 17,000 team members, committed to combining human expertise with technology to deliver exceptional results while fostering an inclusive culture that embraces diversity and individual authenticity.

How to Apply? Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process? Please let us know. We're happy to accommodate.

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