Manager, Customer Development Apac

Manager, Customer Development APAC

**Manager, Customer Development APAC**

Reporting to the Director, Customer Development APAC, the **Manager, Customer Development APAC** is responsible for driving the shopper & category development strategy and strengthening the overall enterprise capability across both Online + offline Players in order to accelerate delivery of the APAC Sales & In-Market Execution agenda.

This position partners closely with the regional and local business teams to co-create and implement best-in-class Category development, Ecommerce Analytics and other go-to-market capability across all Online + offline customers to deliver strong Top & Bottom line results.

**KEY ACCOUNTABILITIES**:

- APAC Category Strategy: Lead and Drive Category Strategy for Key Customers across Sectors for APAC
Lead & partner with APAC key markets to co-create Category Strategy for all 4 sectors; FMC, FC, BCC, AC Partner with Global Projects on Category Strategy to learn and implement best in class practices
- Online Agenda:
Partner with APAC markets for eCom advanced analytics solutionexecution across Top Customers in APAC to Drive Top & Bottom line growth.

Conceptualize & Partner with Prototype market to create APAC Relevant Solution (Analytics Lite for Smaller Customers / markets)

Partner with all APAC Markets on Monthly Action plan [ Business KPIs + CRISP] for Strategically Important Channel - Ecommerce via Ecom Monthly Dashboard and Action Plan
- Customer Development

Lead Top Customer Regional Partnership to influence Category & Shopper activation plan for APAC markets.
- Capability Building Initiatives

Partner with local markets (basis needs) and rollout tailor made capability build initiatives:

- Influence results by providing strategic direction to local market sales teams through personal involvement in design, creation and implementation of channel/category and customer programs and policies.
- Access, analyze, interpret, and draw accurate conclusions from sales, customer and shopper insights data
- Lead change management efforts to facilitate any new process and/or tool implementation
- Partner with other In Market Execution team members to drive sales productivity via technology and data management that delivers actionable insights and aligns with needs from selling processes

**KEY QUALIFICATIONS**
- Bachelors degree or equivalent work experience in related field; Advanced degree preferred
- 8-10years relevant business experience with demonstrated “people & project” success. Relevant experiences likely include accountabilities across selling/trade, negotiation, category management, customer strategy, managing trade investment, merchandising, shopper marketing, eCommerce, and brand strategy.
- Strong business/financial acumen.
- **_ Must Have - Prior Experience of Handling Ecom Platforms / Engagement._**:

- Experience leading and influencing stakeholders at all levels in order to deliver ‘win-win’ outcomes.
- Track record delivering complex projects and working effectively across stakeholders with diverse backgrounds to drive sustained change; Preferred - regional experience and/or experience working in multiple countries
- Consistent track record of delivering results through influence; ability to work in ambiguous situations and across business in different points in the ‘journey’ to excellence.
- Ability to connect people and create networks, dot connector, ‘trusted partner’
- Ability to balance effectively between ‘strategy’ and ‘execution’ in order to deliver expected results

**Global VISA and Relocation Specifications**:
**Primary Location**: Malaysia - Petaling Jaya

**Additional Locations**: China-Shanghai, Hong Kong, North Sydney Office, Thailand-Bangkok, Vietnam - Ho Chi Minh

**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time