Reservations Sales Agent

2 weeks ago

Greater Adelaide SA, Australia IBIS Full time

**Company Description** Who are we?**

ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employee engagement targets and sustaining our strong and stable team to ensure we are future focused and continue kicking goals.

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

Some key duties for this role will include:

- Process and input reservations following hotel reservations policy.
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations are accurately actioned within the same working day.
- Maintain an efficient reservations filing system with applicable dates, ensuring any past reservations are filed away effectively and in a timely manner.
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests

**Qualifications** Your experience, skills and attributes include**:

- Guest focused personality is essential; experience is an asset
- Computer literate. Prior experience working with Opera or a related system is a must
- Strong interpersonal and problem solving abilities
- Fluency in English language both written and verbal; additional languages are a plus
- Warm, engaging and professional phone manners.
- Education and/or experience in: sales, customer service, hospitality or tourism is an advantage
- Ability to navigate multiple computer programs simultaneously while conversing with guests.

**Additional Information** What is in it for you**:

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities.
- Discounted car park
- Discounted dry cleaning / laundry services

**What are the benefits?**

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts (including Medibank, Europcar, Samsung and many others) and so much more.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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