Technical Account Manager

21 hours ago

Canberra, Australia Fortinet Full time

Location: Australia (Canberra)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager (NV1) to contribute to the success of our rapidly growing business.

Would you like to join the global leader and innovator in broad range of network security solutions to help the strategic customers and optimise their customer experience? We are expanding our Advanced Support (AS) team in APAC and seeking a talented Technical Account Manager (TAM) to join us in delivering exceptional service and support by operating as primary technical advisor for key Fortinet customers.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products and technologies, then come and join our team.

**As a Technical Account Manager, you will**:

- Be the primary point of contact for the dedicated accounts.
- Provide technical solutions to address customer issues.
- Centrally manage and prioritize customer issue to assure timely resolution.
- Be responsible for the reproduction of customer environments on lab equipment.
- Follow-up with R&D departments to resolve product issues.
- Be responsible for tracking, maintaining and resolving incident reports and customer support requests.
- Create technical documentation and bulletins to improve internal and external knowledge base.
- Update and provide guidance on new releases and features to dedicated accounts.
- Develop best practice deployment and troubleshooting methodology documentation.
- Conduct periodic site visits for the managed accounts.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
- Provide both technical and customer relationship handling mentorship to junior Technical Account Managers.
- Lead initiatives that contributes to the success of the Advanced Services team and the company.

**We Are Looking For**:

- At least 8-10 years’ experience in technical support role in a networking/security company.
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning.
- Administrator level working knowledge of Windows, Linux or Unix skills an advantage.
- Strong troubleshooting and problem solving skills.
- Effective oral and written communication skills.
- At least NV1 Australian Security clearance.

**Why join us?**

LI-CR1

  • Technical Account Manager

    4 weeks ago

    Canberra, ACT, Australia Fortinet, Inc. Full time

    Location: Australia (Canberra)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager...

  • Technical Account Manager

    3 days ago

    Canberra, Australia Nutanix Full time

    **Hungry, Humble, Honest, with Heart. **The Opportunity** Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to...

  • Technical Account Manager

    4 weeks ago

    Canberra, ACT, Australia Dynatrace Full time

    Dynatrace Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Technical Account Manager role at DynatraceDynatrace Canberra, Australian Capital Territory, AustraliaJoin to apply for the Technical Account Manager role at DynatraceYour role at DynatraceAs a Senior Customer Success Engineer for the...

  • Technical Account Manager

    2 weeks ago

    Canberra, Australia Real Time Australia Full time

    Be part of a growing MSP - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive...

  • Technical Account Manager

    4 weeks ago

    Canberra, ACT, Australia dynaTrace software GmbH Full time

    Your role at DynatraceAs a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of...

  • Technical Accounting Manager

    4 days ago

    Canberra, n Capital Territory, Australia Libran IT Full time $180,000 - $250,000 per year

    Role SummaryWe are looking for aTechnical Accountant / Senior Managerto advise Federal Government clients on complex accounting issues and major projects impacting government financial reporting. This leadership role requires strong technical expertise, stakeholder management, and the ability to deliver high-quality outcomes in a dynamic environment.Contract...

  • Staff Technical Account Manager

    2 weeks ago

    Canberra, Australia GE Vernova Full time

    **Job Description Summary**: As a Staff Technical Account Manager, you will be instrumental in driving customer success and fostering growth throughout the post-sales lifecycle. Your role will encompass training, professional services, technical support, renewals, achieving outcomes, retention, expansion, and customer advocacy with a focus on digital...

  • Staff Technical Account Manager

    2 weeks ago

    Canberra, Australia GE Vernova Full time

    **Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Provides expertise in sustained customer success and growth in the post-sales...

  • Technical Account Manager

    2 weeks ago

    Canberra, Australia Fortinet, Inc. Full time

    Location: Australia (Canberra) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager...

  • Act - Account Technical Lead (Euc)

    3 days ago

    Canberra, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** Are you an experienced IT professional with a Federal Government security clearance and a...