Superannuation Support Specialist

**About Superhero**

Superhero is an award-winning Australian superannuation platform and online broker built for the new generation of investors. Our mission is to make investing affordable, accessible and understandable for everyone.

Recognised as one of LinkedIn Australia’s Top Startups in 2022, Money Magazine’s Best of the Best Online Share Broker Award in 2022, 2023 and 2024, and Canstar’s Online Share Trading - Most Satisfied Customer Award in 2023, we’ve secured over $50m in funding and have more than $1 billion in assets under management.

Today, we’re proudly helping over 300,000 investors and superannuation members reimagine their financial future and feel confident about their wealth-building journey.

We’re looking for sharp, collaborative minds to support our mission of democratising investing

**About the role**

We are seeking a highly motivated, experienced and well-spoken Superannuation Support Specialist to join our team.

You will also build strong relationships with key stakeholders across the business to proactively drive member experience, and provide real-time feedback about customer needs.

**Key responsibilities**
- Engage with customers with interest and empathy, communicating effectively to identify needs and resolve any concerns in a seamless customer/member experience, including the appropriate handling of customers in vulnerable circumstances
- Assist customers with account-related transactions, such as contributions, rollovers, and withdrawals
- Provide factual information about Superhero Super, and superannuation in general without providing financial advice
- Resolve customer inquiries and escalate issues to the appropriate department as needed
- Maintain accurate records of customer interactions and transactions

**Required experience, qualifications and attributes**
- Strong customer service skills, with the ability to communicate effectively and empathetically with customers
- Knowledge of superannuation products and services, as well as regulations and policies (Desired)
- Ability to work in a fast-paced environment, handle multiple tasks and prioritise workload
- Excellent attention to detail and accuracy in recording information
- RG 146 qualified for securities, superannuation and life insurance (Desired)
- Ability to work independently as well as in a team environment

**What we can offer you**
- A market-leading salary package to help you reach your financial goals.
- Access to a Employee Assistance Program, providing mental wellbeing resources, coaching, and therapy to support you through life's challenges.
- A gender-neutral parental leave entitlements, breaking away from traditional norms.
- Facilitated novated leasing.
- Opportunity to work alongside equally talented peers at a leading fintech startup
- Additional learning pathways to build your knowledge in share trading
- Work-life balance through an office-first hybrid work model, allowing you to excel both professionally and personally.
- Modern and fun Sydney CBD office, complete with your own workstation, games, fresh fruit, snacks, drinks and above all, a welcoming atmosphere.

**Our values**
- We do the right things, always: We lead with transparency and accountability and always do what’s right for our customers.
- We’re never done: We have a bias for action and a hunger for growth.
- There’s no ‘i’ hero: We’re team-first and believe in owning the problem and sharing our success together.
- We innovate courageously: We start with “how” and “why not” and we don’t settle for the status quo.

We are committed to fostering a diverse and inclusive workplace and believe that different perspectives lead to better outcomes. If you're passionate, innovative, and aligned with our values, we're excited to have you on board. Help us shape the future of fintech investment and empower our clients to achieve their financial goals.

You will need to have the rights to legally work in Australia, sponsorship options are not available for this role.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Sydney NSW 2000: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected salary for this role?

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney NSW 2000