Service Manager, Mental Health Services
4 days ago
Work at the forefront of virtual health service delivery in Australia
- Shape the future of mental health service delivery in NSW
- Hybrid working (2 days) in our Haymarket office, near Central station
**About us**
At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.
Our virtual services are easily **accessible** via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.
**About the opportunity**
We have an exciting opportunity for a Service Manager to support the successful delivery and ongoing development of mental health services for NSW. Reporting to the General Manager, Operations, this role is responsible for ensuring the successful implementation and ongoing delivery of the new mental health service.
This is a unique role for someone passionate about driving operational excellence, delivering mental health services, and ensuring high-quality consumer experiences during a significant transformation.
Key Responsibilities:
- Supporting the phased transition of the existing Mental Health Line to the new service model.
- Supporting the scoping and implementation of new mental health service access channels and service enhancements as agreed with the Funder.
- Management and monitoring of service performance aligned to service level agreements
- Monitoring and managing service provider workforce performance including clinical quality and safety performance indicators
- Management and monitoring program governance, including risks, quality improvement initiatives record keeping and compliance
- Work in collaboration with support services including IT, Clinical Governance and Analytics and Reporting
**You can contribute through your**:
- Extensive experience in leadership and management within the healthcare sector including at least three years within the mental health sector.
- Demonstrated experience in managing contracts, budgets and a clinical workforce
- Demonstrated experience in large scale program implementation, and on-going management, governance and operational excellence
- Demonstrated experience in quality systems and continuous improvement, change management
- Demonstrated experience working with consumers and responding to feedback on service improvement
**Why work with us**
**We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.
Our benefits include:
- Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
- 14 weeks company Paid Parental Leave for both parents;
- Multi-dimensional wellbeing program that is run by our people for our people;
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.
To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au
As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
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