Service Manager Mental Health

Service Manager - Mental Health

**About Northern Beaches Hospital**
Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency Department, Intensive Care, Birthing, Paediatrics, Cardiac, Mental Health, Dialysis, Cancer Centre and Outpatients.

NBH has 13 operating theatres, one hybrid/cardiac catheter theatre, two Catheter Laboratories and four endoscopy procedure rooms, all supported by a critical care unit which includes two intensive care wards.

Northern Beaches Hospital is a dedicated facility for all patients in the local area. It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.

Key to the hospital’s success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.

**About the Role**:
The Service Manager is responsible for providing leadership, operational management including finance and workforce, business development and support, advice and guidance to the Deputy Director of Nursing and Director of Nursing.

The Service Manager will work in partnership with the Chief Operating Officer, the Director of Medical Services and the Clinical Director of Mental Health.

The position is responsible for the delivery of key clinical and operational performance indicators including patient safety, patient experience, quality, staff wellbeing, budget and labour hours management at Northern Beaches Hospital (NBH). The position provides operational support to the Nursing Unit Managers (NUMs), Clinical Nurse Consultants (CNC), After Hours Nurse Managers and other nursing leads. They work in partnership with nursing senior leaders, Visiting Medical Officers, other medical teams, the Executive, Healthscope Corporate Office, Northern Sydney Local Health District, local organisations and education providers.

You will be a leader with a proven record of success with a passion for high-quality care and patient experience. You will lead by example and inspire your team to develop person-centred ways of working. You are optimistic and inclusive and enjoy working in a team environment while independently managing your workstreams, personal effectiveness, and delivering your goals and targets on time.

Reporting to the Deputy Director of Nursing, you will be well supported and developed by the Director of Nursing, Senior Nursing team, Senior Medical Staff and the broader leadership team.

Your personal attributes:

- Highly developed leadership skills that demonstrate a positive and professional approach
- Highly developed communication skills, both written and verbal
- Highly developed interpersonal and team-building inclusive of coaching and mentoring skills
- Demonstrated commitment and provision of exceptional customer service
- Highly-developed negotiation, problem-solving, prioritisation and conflict resolution skills
- Reflective practice and self-awareness
- Self-motivated demonstrates initiative
- Ability to achieve results through consultation, advice and facilitation
- Ability to develop positive relationships with a diverse range of people both internal and external to the facility
- Demonstrated change management skills and an ability to work with ambiguity
- Highly developed problem solving, analytical and organisational skills
- Ability to engage, motivate and collaboratively influence others in undertaking further training and development

In this role, you will have:

- Registration as a Nurse (level 1) with the Australian Health Practitioner Regulation Agency (AHPRA)
- Bachelor of Science (Nursing) or equivalent
- Post Graduate qualification in nursing leadership and management at degree level or higher or an equivalent level of experience
- At least 5 years experience in an acute healthcare facility in a management role

Desirable Qualifications:

- Experience working in the private health system

Benefits on offer:

- Discounted onsite parking
- Discounted gym memberships, including Fitness Passport
- Employee Assistance Programs
- Salary Packaging
- Bulk Billing services for employees and immediate family members.