Patient Services Consultant
19 hours ago
PATIENT SERVICES (CONTACT CENTRE)
CONSULTANT
As a valued employee of Hunter Imaging, you will be a part of a leading radiology practice, with access to
benefits such as competitive remuneration, Fitness Passport and leave entitlements, including access to paid
parental leave and the opportunity to work within a flexible, family friendly environment.
**About Us**
Hunter Imaging is part of the Sonic Healthcare family of companies and is the premiere provider of
comprehensive diagnostic imaging services in regional NSW with services that stretch from the Central Coast
to Newcastle, the Hunter Valley, Tamworth and the New England surrounding regions. We are committed to
the efficient and caring delivery of these services, with patient well-being our highest priority.
**About the Role**
Located in the heart of Adamstown, Hunter Imaging’s team of Patient Services Consultants, play an integral
role in our service delivery. Patient Services Consultants are the first point of contact for our patients and
referring doctors, with the main priority of the role being to set patient appointments.
Due to continued growth, we currently have full & part time vacancies, for enthusiastic and customer
focused people, within our Patient Services Department. We operate on a rotating roster and you will be
expected to be available between the hours of 7.30am - 7.00pm, Monday to Friday and 8.00am - 12.30pm
on Saturday’s.
This role operates within a high volume, contact centre environment, where you will be required to manage
multiple systems and call queues. You will provide our patients and referrers with a quality and caring
experience while maintaining an excellent level of service.
To be successful in this role you will need to demonstrate:
Customer Service as your main objective and focus
High level of both verbal communication and listening skills
Respect for dealing with confidential medical information
Strong computer skills
Positive, friendly and outgoing manner
The ability to embrace feedback for growth and development
Flexibility with respect to rostering
Previous contact centre experience will be highly advantageous
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