Team Leader, Registration Services

2 days ago

Melbourne City Centre, Australia Department of Transport Full time

Annual Salary Range: VRO3 $72,762 - $88,527 per annum plus superannuation
- Tenure: Ongoing
- Employment Type: Full Time
- Usual Work Location: Melbourne CBD (flexibility may be available)

About the Team
The Operations Service Delivery Support team, manage high-volume, back-office registration services, payment errors and business client transactions, as well as customer complaints. The team supports all front line customer channels, including the Customer Service Centres, Contact Centre, digital channel and the agency network.
About the Opportunity
Working in our Service Delivery Support business, the Team Leader - Registration Services leads a high transactional touch-point team to provide registration services and other back office related functions for the delivery of services, to the Victorian public. The role is fast paced, requiring both attention to detail and the ability to investigate and analyse issues as they arise. It supports 8 permanent staff members, who complete over 1 million transactions per year.
About You
- Encourage and support team members to think creatively in order to build innovation and achievement focused culture.
- Ability to build rapport and trust with team members to create a cooperative team environment
- Uses conceptual and analytical skills to develop solutions, but seeks advice when needs to, to ensure actions are appropriate to situation
- Exercise professional judgement to respond to customers in a timely, courteous and efficient manner

Culture
To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

**What we offer**:

- Competitive salary and benefits.
- Supportive, diverse, and inclusive work environment.
- Oppornities for professional and personal development
- Flexible working arrangements and family friendly practices.
- More information is available in the attached Position Description.

How to Apply

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