Team Leader, Registration Services

Location: Melbourne | CBD

Job type: Full time

Organisation: VicRoads

**Salary**: $72,762 - $88,527

Occupation: Customer Service/Call Centre

Reference: VG/VR/RAL/1652687

VicRoads is responsible for licensing approximately five million drivers in Victoria, and registering more than six million cars, motorcycles, heavy vehicles, and trailers for the Victorian road network. The Victorian Government has made an in-principle decision to progress a joint venture model for VicRoads Registration & Licensing, and Custom Plates. The purpose of a joint venture is to modernise a number of VicRoads services to make them more user friendly for motorists and deliver value for money for Victorians. This is an exciting opportunity to ensure registration and licencing as well as customer plate products and services will be simple, accessible, fast, and convenient, ensuring the government delivers contemporary digital systems to all VicRoads customers, industry partners and stakeholders.
- Annual Salary Range: VRO3 $72,762 - $88,527 per annum plus superannuation
- Tenure: Ongoing
- Employment Type: Full Time
- Usual Work Location: Melbourne CBD (flexibility may be available)

**About the Team**

The Operations Service Delivery Support team, manage high-volume, back-office registration services, payment errors and business client transactions, as well as customer complaints. The team supports all front line customer channels, including the Customer Service Centres, Contact Centre, digital channel and the agency network.

**About the Opportunity**

Working in our Service Delivery Support business, the Team Leader - Registration Services leads a high transactional touch-point team to provide registration services and other back office related functions for the delivery of services, to the Victorian public. The role is fast paced, requiring both attention to detail and the ability to investigate and analyse issues as they arise. It supports 8 permanent staff members, who complete over 1 million transactions per year.

**About You**
- Encourage and support team members to think creatively in order to build innovation and achievement focused culture.
- Ability to build rapport and trust with team members to create a cooperative team environment
- Uses conceptual and analytical skills to develop solutions, but seeks advice when needs to, to ensure actions are appropriate to situation
- Exercise professional judgement to respond to customers in a timely, courteous and efficient manner

**Culture**

To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

**What we offer**:

- Competitive salary and benefits.
- Supportive, diverse, and inclusive work environment.
- Oppornities for professional and personal development
- Flexible working arrangements and family friendly practices.
- More information is available in the attached Position Description.

**How to Apply**

Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and DoT as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.