Customer Service Administrator

1 week ago

Kwinana Beach, Australia Page Personnel Full time

Immediate start in a customer driven organisation

**About Our Client**:
My client is the world's largest provider of crop nutrients, feed, crop protection and services. They plays a critical role in helping farmers across the planet increase food production in a sustainable manner. They services over half a million growers through 1,500 retail stores worldwide
- To achieve excellence in Customer Service in a timely, professional and complete manner to ensure all customer relationships (external and internal) reflect positively on the business operations.
- ensuring to keep within load requirements as per shed (times/product/quantity etc) and to process in a timely manner
- calendars as required, ensuring that all information is correct and received by customer/carrier and processed in a timely manner
- Contacting customers/Nutritional Sales Managers for any outstanding information required or for payment for orders that are due for collection.
- Working with Credit Risk to release orders on credit block.
- Contract Entry, Amendment Processing and Contract Cancellations all processed on the system accurately
- Initiate and perform all follow-up action required to complete Customer's requests/enquiries: including documentation of orders, chasing for signed contract, provision of reconciliations or invoices if requested, etc
- Complete Cancellation spreadsheet and adhere to the processes around these tasks. Ensuring all reporting (OOR) has correct information: price, cleaning up of residual balances, correct dates or references (POs, EU name etc)

**The Successful Applicant**:
**What's on Offer**:
Get ready to start your new role ASAP in an organisation that suppliers our Australian farms. This is your chance to do your part in helping our agrulcutre economy and help them

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