Accreditations Administrator

**Who are we?**

Loan Market Group is the largest and fastest-growing mortgage brokerage aggregator in Australasia. Proudly family-owned and led, it was founded in 1994 by Sam White and is part of the White Family Group of companies comprising Loan Market, PLAN Australia, Choice Aggregation Services, FAST, Home Now and Ray White. There are 8,000+ mortgage brokers that make up Loan Market Group in Australia, New Zealand and Indonesia who collectively settled over $9.7 billion in its first combined month of operation (March 2021).

**About the role**:
Reporting to the National Onboarding and Agreements Manager, the National Accreditations Administrator will be responsible for managing the process required to get our brokers accredited with our lender panel. The National Accreditations Administrator will be required to maintain systems, documents and lender process changes for the business. Working alongside the National Onboarding Administrator, the role is critical in minimising the downtime required for a new broker to achieve productivity while also providing guidance and support to ensure a smooth transition into our business.

**Duties & Responsibilities**:

- Accurately prepare lender accreditation related documentation for broker completion
- Facilitate the completion of the accreditation documents for new and existing brokers within the network
- Submit all required documents to the lenders with a focus on both speed and accuracy
- Manage the accreditation process with both the broker and the lender to ensure broker accreditations are received in a timely manner and brokers are kept informed of their progress
- Maintain the data integrity of accreditation related information within our customer relationship management system
- Support and assist the Onboarding Team to ensure fast and efficient broker onboarding
- Work with the lenders and our Product and Partnerships Team to ensure the network is kept up-to-date with any changes to lender requirements or processes.
- Collaborate with the National Onboarding and Agreements Team to continually look for ways to improve and develop the accreditations process to ensure we are following the best practice, and to drive these changes within the business
- Manage the updating of lender forms

**Qualifications, Knowledge, Skills and Experience**:
To be successful in this role, you will have a positive “can do” attitude and a willingness to contribute as required to ensure the team’s success. While experience in lending is not essential, you will have a minimum of 1-2 years customer service/ administration experience in a fast paced and challenging environment.

You will have high attention to detail, strong written and verbal communication, outstanding customer service orientation and enjoy the challenge of working to deadlines.

**Why work for us?**

We're not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. With 8000+ brokers in our Australian network and hundreds of corporate team members - we're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.

Our people describe the atmosphere as open, passionate and results-oriented. The fact that our business grows significantly each year drives us as we are part of something special and the opportunities are endless.

**We have**:

- A culture of curiosity that includes an annual company-wide Curiosity Day where staff are encouraged to present new ideas
- We are a remote-friendly organisation, which means we encourage our teams to work where they can do their best work
- Parental leave
- LMGPerks Thousands of dollars of savings and discounts with the biggest international and local brands
- Monthly recognition awards
- Monthly networking events in your state head office

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