Participant Support Specialist

**Fantastic opportunity to join a leading employability skills training and training provider**:

- ** Achieve your dreams by helping others achieve theirs**:

- ** Help others change their lives through training and education**

We’re local people with local knowledge, tied to a global organisation with more than 20 years of experience helping people from all walks of life through the power of education and training.

We are looking for **Participant Support Specialist** to join our Head Office Team in **Chatswood**, **NSW** to deliver meaningful and purposeful employability skills training across the country.

**About AETS**:
We are a national education and training provider offering a range of short courses and full qualifications. AETS is dedicated to providing quality person-centred and strength-based training. Our mission is to empower our learners by providing them with skills and knowledge to advance their careers and reach their goals.

Our people are the heart of all of our services. We believe the success of services is in having every employee treat every citizen with empathy, dignity, and respect.

**About the role**:
You are also required to provide support to the Job Trial Management Team, assist with day-to-day administration of Participants, IT Systems and Compliance. You are also responsible for ensuring that Job Trial delivery is in accordance with all contractual and compliance requirements.

**Job responsibility**:

- First-class service provided for our Participant Concierge services such as contacting students, follow-ups, assisting with enquiries, and providing technical support where required
- Engage and nurture relationships in every interaction to enhance Participant’s experience
- Manage and address all enquiries and requests in a timely and prompt manner
- Investigate and resolve all complaints and liaise with complainants as appropriate
- Provide exceptional customer service and market-leading professional support to all Customers and Stakeholders

**Selection Criteria**:

- High-level communication skills, both oral and written, and a proven commitment to delivering high-quality customer service
- Strong attention to detail and ability to follow policies, processes, and procedures
- Self-motivated with the ability to work independently and in a team environment
- Able to demonstrate initiative and problem-solving skills
- High-level organisation and administration skills
- Ability to effectively use technology in the workplace and coordinate administrative requirements
- A mid-level office administration role in the services industry, preferable employment services
- Experience using the Departments IT System (ESS) preferred but not essential, training will be provided
- Minimum Year 12 completion or a Certificate IV level qualification

**The rewards of joining AETS**
- Competitive salary
- 3 days bonus leave per year
- Smart phone and laptop are provided
- Access to Employee Assistance Program providing counselling services across various work and life categories such as career, family, financial and health assistance.
- Learning & Leadership Development opportunities, including traineeships.

If you’re interested in embarking on a rewarding career, we would like to hear from you. We are always looking for committed, talented and target-driven people to join our movement in connecting our learners to skills and jobs.

A current Police and Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account. You must be double vaccinated to work in the office.

Video