Participant Admissions Specialist

3 days ago

Chatswood, Australia AETS Full time

**About AETS**:
We are a national education and training provider offering a range of short courses and full qualifications. AETS is dedicated to providing quality person-centred and strength-based training. Our mission is to empower our learners by providing them with skills and knowledge to advance their careers and reach their goals.

Our people are the heart of all of our services. We believe the success of services is in having every employee treat every citizen with empathy, dignity, and respect.

**The Opportunity**

**Job responsibility**:

- Grow and nurture relationships on every interaction to enhance the participants’ experience
- Conduct regular follow up with prospective participants to finalise the enrolment process and highlight any issues to partners and employers
- Manage and address any enquiries and requests within two business days from the receipt of enquiries and requests. Handle or seek approval if required for any requests promptly.
- Investigate and resolve complaints and liaise with complainants as appropriate. Coordinate with stakeholders to ensure all appropriate actions are completed promptly.
- Provide timely and accurate information to AETS Management Team, Workforce Australia, Referring Providers, partners, trainers, and employers about enrolment, etc

**Selection Criteria**:

- Prior experience in a Registered Training Organisation environment is preferred
- Have at least two years of working experience in administration, call centre or customer service roles in the service industry
- Excellent verbal and written communication skills and a proven commitment to delivering high-quality customer service
- Strong attention to detail - Excellent organisation and administration skills
- Self-motivated with the ability to work independently and demonstrate initiative and problem-solving skills within a team environment
- Excellent computer skills
- Strong ability to follow policies, processes, and procedures
- High resilience against frequent rejections from host organisations and have an excellent ability to influence decisions

**The rewards of joining AETS**
- Competitive salary
- 3 days bonus leave per year
- Smart phone and laptop are provided
- Access to Employee Assistance Program providing counselling services across various work and life categories such as career, family, financial and health assistance.
- Learning & Leadership Development opportunities, including traineeships.

If you’re interested in embarking on a rewarding career, we would like to hear from you. We are always looking for committed, talented and target-driven people to join our movement in connecting our learners to skills and jobs.

A current Police and Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account.

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