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Service Account Manager
2 weeks ago
At Johnson Controls, we’ve been making buildings smarter and safer since 1885 and our capabilities, depth of innovation, experience, and global reach have been growing ever since. Our diverse global team offers the world’s largest portfolio of building products, digital technologies, software, and services to transform the environments where people live, work, learn and play.
Our mission is to continuously deliver the outcomes for our customers and partners. Tomorrow needs your talent. Tomorrow needs you. So, let’s talk today
**Why Johnson Controls?**
**_ Being a Global company, you will work with some of the best people in the industry. This role will offer you autonomy and flexibility to make it your own and provide a pathway for a long-term career JCI career._**
- ** Global company with strong systems and support**
- ** Permanent full-time opportunity**
- ** Base + super + car allowance + incentive**
**About this role**:
This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.
You will look after:
- ** Service**: Lead, drive and cascade service objectives to our customers and team members in line with our values, approach and required methodologies. PSA and L&M contractual objectives & operational excellence is to be delivered at all times, with ownership and accountability for the service teams operational excellence outcomes.
- ** Customers**: Service existing and potential customers to ensure that the company’s products and services outcomes continue to meet the customer & business requirements, whilst gathering information regarding future opportunities. Proactively implement processes to ensure client relationships are maintained, managed and developed. Act professionally at all times and take complete ownership of client relationships, engagement and satisfaction.
- ** Growth**: Support the management team with the formulation and execution of Service growth strategies.
- ** Mentoring/Guidance**: Mentor, influence and co-ordinate the service team, including but not limited to sales, technicians, team leaders, coordinators and admin resources to ensure alignment and delivery of service to ensure growth and profitability.
- ** Account Management**: Implement, maintain and develop account management strategies, to target specific industries and markets, based on current and future business requirements. Review, negotiate and support business contract management activities.
**About you**:
- Preferred to have a strong knowledge of Chiller & HVAC services & products. Engineering or Technical qualification.
- Performs all business activities with integrity and the highest ethical standards.
- Experience in developing successful relationships with customers and delivering results.
- Outstanding written, verbal communication and soft skills.
- Excellent networking skills, business minded, change orientated and pro-active. Has a strong established network in the local market.
- Focuses on customers, consultative approach and solution focused.
- Strong commercial acumen.
**_ JCI’s Diversity & Inclusion_**
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
