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Account Manager
2 weeks ago
**Account Manager - Residential**
**At CSR, we're building a better future together.**
**We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.
**About the role**
At CSR, we've been shaping Australia's building industry for generations. Through our trusted brands like AFS, PGH Bricks, Monier, Cemintel and Hebel, we deliver high-quality building solutions across the residential, commercial, and infrastructure markets.
We are now seeking an experienced **Account Manager - Residential** to join our Victorian sales team, based in **Scoresby**.
Reporting to the **Sales Manager Residential**, you will manage key residential customer accounts across **Melbourne metro** (with some regional activity) to maintain and grow CSR's market share. This role has a strong focus on **AFS (structural walling solutions)** and **PGH Bricks** with exposure to reseller and builder networks.
Your success will directly impact customer retention and sales growth in a competitive market.
- Manage and grow a portfolio of residential builder and reseller
- Develop account plans to increase market share and improve customer experience.
- Build and maintain strong, long-term relationships with builders, resellers, and key decision-makers.
- Interpret financial and market data to identify opportunities and risks.
- Negotiate commercial outcomes that protect CSR's interests while delivering customer value.
- Effectively use **CRM tools** and sales reporting to track pipeline, performance, and forecasting.
- Partner with internal teams (specification, logistics, finance) to ensure seamless project delivery.
- Promote safe work practices, including driving and site engagement.
**About You**
We're looking for a commercially sharp and customer-driven account manager who can build trusted relationships and deliver results in a technical sales environment.
You will bring:
- Minimum **5 years' experience in account management, business development, or commercial sales**.
- Experience in the **building, construction, or manufacturing materials sector** (highly regarded).
- Strong negotiation and stakeholder management skills.
- Proven ability to manage revenue budgets and deliver against growth targets.
- Proficiency with **CRM software** and **Microsoft Office (Excel essential)**.
- Excellent communication and presentation skills.
- Strong planning, time management, and reporting discipline.
- A proactive, self-starting approach with a focus on collaboration and customer outcomes.
**What we offer**:
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
- **Attractive salary and benefits**, including access to exclusive discounts and offers.
- **Company vehicle + STI Bonus**:
- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands
**How to Apply**:
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