Service Coordinator

20 hours ago

Scoresby, Australia Johnson Controls Full time

**The company**:

- This role will be fixed term finishing on _**_31_**_ _**_December 2025_**_._

**About this opportunity**:

- Providing operational support to the Service Operations Manager and service teams

**How you will do it**:

- Review and manage weekly OT, warranty utilisation reports and completion of timesheets
- Review and approve employee expense claims - ensure 100% compliance to the T&E policy
- Manage teams daily days to invoice report, L&M billing report and AR aging report - drive improvement and compliance as necessary
- Review weekly and monthly PSA schedule, PSA outstanding list and summary of PSA SLA’s
- Manage customer issue escalations and ensure action and close out of all customer issues
- Manage technician scheduling activities including FLSP monthly calendar, on-call rostering and billable hours
- Review and manage parts inventory and ordering including tracking, availability, managing onsite inventory and escalating parts issues and delays
- Schedule field ride-alongs for Service Operations Managers, Service Account Managers and Service Branch Manager
- Review debrief report and provide efficiency improvement ideas to Service Operations Manager
- Other Ad Hoc duties when required

**What we look for**:

- Excellent oral and written communication skills
- Excellent attention to detail
- Strong organisational, administrative skills and time management skills with ability to meet deadlines
- High level of expertise in MS Office software including Outlook, Word and Excel
- Capable of working efficiently in a fast-paced environment and under pressure
- Ability to work effectively as a team member and independently

**How to Apply**:
LI-JS4

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